Archive for the ‘Forgiveness’ Category

Service of Patching Up a Bad First Impression

Monday, October 2nd, 2017

 

Photo: nz.pinterest.com

I once thought I had an infallible instinct where first impressions are concerned but I’ve been wrong too many times in both directions—thinking that someone’s great or creepy when they’re not. Regardless, first impressions are a fact of life.

Photo: thegrindstone.com

Some can’t be salvaged. There was the college freshman dressed for the beach at an interview for a scholarship where the judges and all other candidates wore business attire. Her mother tried to rescue the faux pas by claiming the wardrobe choice had been hers. It didn’t work: Competition for the generous scholarships was too keen.

In this regard, Sue Shellenbarger, who wrote “The Next Step After a Bad First Impression at Work,” in The Wall Street Journal, shared an opposite situation from which there was also no return. A job candidate wore a tailored black suit and heels to a job interview at a fashion house where all the employees dressed in casual hippie-style attire. [My opinion: She was vying for a job requiring digital skills and should have taken 10 seconds to look at the company’s website before the interview which might have given her a tip.]

Photo: thebalance.com

Nevertheless, wrote Shellenbarger, “It’s possible to recover from a bad first impression. But it takes time, effort and some nuanced skills.”

According to the reporter, quoting the author of “No One Understands You and What To Do About it,” Heidi Grant Halvorson, there’s a “tendency for the first few things people notice about someone to influence how they interpret information later.” Grant Halvorson also mentioned confirmation bias that “causes people to notice only details that confirm what they already believe. ‘People see what they expect to see,’ she says.”

If you learn that someone who has a bad impression of you is to be your new boss Grant Halvorson suggests you try to “build familiarity with a casual greeting or wave” at the gym or cafeteria—be seen frequently, but don’t stalk.

Photo: cartoonstock.com

Other suggestions from experts Shellenbarger quoted follow. I don’t agree with them all:

  • Be early for meetings for a long time if you were late to one
  • Subtly inform a senior executive of your experience, if their impression is that you have little, by emailing the person via LinkedIn and weaving in examples that prove otherwise the next time you speak with them
  • Root for the same sports team to “dispel bias”
  • Make fun of your blunder to ease tension
  • Follow up a job interview where coverage of your accomplishments was weak, by sending strong work samples to dispel the notion
  • A job applicant who admitted to prison time for dealing meth came to the interview with a list of “self-improvement efforts” illustrating that he was no longer a criminal and the names of solid references, “prepared to answer the tough questions.” He was hired and became one of the best employees.

Have you salvaged a bad first impression or helped a colleague or friend do so? Do you think it’s an impossible, useless task and you’d best lick your wounds and move on? Do any of the tips translate to personal relationships?

Photo: prestonroad.org

Service of Apology III: Do You Need To Say “I’m Sorry?”

Thursday, July 23rd, 2015

Love means never having to say you're sorry

In “Love Story,” Eric Segal wrote “Love means never having to say you’re sorry.” I wonder if the co-CEOs of Whole Foods think that their customers love them. But I’m getting ahead of myself.

A friend gave us a gift card to Whole Foods and we enjoyed our purchases. They charge more than other supermarkets for some things and so what? There are those who think that if they pay a lot for something it must be good and while the grocer sells a far bigger range than meat, fish, fruits and vegetables, the store is known for its organic fare. Its regulars are not hurting anyone by spending their money there.

NYC dept consumer affairsCharging more is one thing; overpricing another. In “Whole Foods admits overcharging, blames employees and apologizes,” in The Washington Post, according to reporter Will Greenberg: “The New York City Department of Consumer Affairs [DCA] wrote: ‘New York City stores routinely overstated the weights of its pre-packaged products — including meats, dairy and baked goods — resulting in customers being overcharged.’”

Greenberg quoted Walter Robb and John Mackey, Whole Foods co-CEOs’ explanation about “the stores’ fresh products, including sandwiches, squeezed juices and hand-cut fruit, [that] were often weighed or labeled improperly, with store employees labeling their pre-packaged products at prices higher than they should have been. Mackey said there have been a ‘very, very small percentage’ of weighing errors.”

Small percentage? This weighing glitch happened on all 80 pre-packaged items that the inspectors tested in different stores around New York City. Quoting a statement by DCA commissioner Julie Menin, Greenberg wrote: “Our inspectors tell me this is the worst case of mislabeling they have seen in their careers, which DCA and New Yorkers will not tolerate.”

weighing foodI asked a cashier at a different well known grocery operation about this. He said he’d been in retail all his life and had previously worked at Whole Foods. He noted that it’s easy to make a mistake on the tare weight, which measures the container/packaging that is subtracted in the pricing process. He said an employee might forget to change it from one item to another. If it was this simple, and represented such insignificant amounts of money, why didn’t the CEOs say so?

I twice listened to the video of the co-CEOs posted in Greenberg’s article and re-read the article. Three words were missing: I am sorry. Yet the word “apologizes” is in the article’s headline.

In the video, Robb and Mackey spoke to their customers. They said they’d ramp up training; have audits gauging progress made and give free any item that a customer questioned and was improperly priced in the store’s favor. They also thanked their customers for shopping there.

Will you continue to shop at Whole Foods and weigh what you buy? Does admitting improper weighing and labeling amount to an apology? If your customers love you, do you even need to apologize?  What do you think of bosses who take little blame themselves?

Thank you for shopping

Service of Forgiveness

Monday, September 15th, 2014

Forgiveness

Yesterday on “This Week with George Stephanopoulos,” substitute host Martha Raddatz acknowledged that the Ray Rice domestic violence case brought the topic of abuse out in the open. Wasn’t everyone aware of it before?

Co-hosts Rabbi Joseph Potasnik and Deacon Kevin McCormack, on their WABC Radio program “Religion on the Line” on Sunday, also covered the topic. The discussion started with Rice, who knocked out his then fiancée, [wife now], and dragged her out of an elevator, and moved to the impact on others of how such a high profile case is treated.

Their conversation took a twist. 

The Deacon wanted to know how much an abuser had to do to make things right and the Rabbi said being banned from football, starting to attend domestic violence classes and joining a church wasn’t enough. The Rabbi pointed out that thieves get bigger punishments than Rice did.

The Deacon asked what the advantage is to a family if the bread winner loses his ability to support it. He was concerned that a spouse might not report an abusive partner for fear of jeopardizing the family’s livelihood which is what was done to the football player. The Rabbi responded that those in jail face this outcome. The Deacon asked “Doesn’t Rice’s wife have something to say?”

After a commercial break the Deacon said that he’d heard from his wife and listeners who vociferously disagreed with him. At the end of the program the co-hosts discussed forgiveness.

Why does it take celebrity involvement to give credence to a topic such as abuse? Do you think that an abused man or woman would be fearful of reporting the situation because of anticipated loss of family income? What role does forgiveness play in horrific acts like this?

domestic violence

Service of Forgiveness

Thursday, June 10th, 2010

i-am-sorry

I have a hard time forgiving people who lie to me–although I’ve done so.

Public figures are another thing again. With them, it’s not about my forgiveness but about my actions: My vote or support in some other way, holier-than-thou1by buying their book or newspaper, watching their movie or keeping on the channel when they step up to the plate–or not. Those who are holier than thou and turn out to be bigger sinners than anyone else, Eliot Spitzer or John Edwards, for example, get my goat most of all. It’s too soon to tell how the public will treat them in future. Neither is old enough to pack it in.

The Helen Thomas resignation, after she told the Jews to go home, got me thinking of forgiveness. She apologized immediately. Didn’t matter: Out! Maybe her bosses wanted an excuse to get rid of her for years and what she said was unforgivable.

Yet there doesn’t seem to be any consistency with the public’s loyalty or a company’s perception of what public opinion will tolerate and therefore how it will affect their bottom line.

fishinpondA real estate agent told us the name of the person who owned a house we’d always admired. Turned out it was one of the people convicted of securities fraud in the 1990s; a smaller fish than Michael Milken, though nonetheless a swimmer in that pond. Her reaction: “We welcome him to our community because he paid his debt to society.” Good for her; don’t know about me.

Baseball player and manager Pete Rose bet on games he was involved in and it seems will never again be considered for the Hall of Fame nor can he go near the game while George Steinbrenner confessed to committing several felonies and was allowed to keep the Yankees.

Americans have voted for politicians convicted of drug charges while they previously held office-and they won a subsequent election. I can think of one caught red-handed for non payment of taxes yet he won as well.

Why do you think the public forgives some people and not others? Does a public apology matter?

public-apology

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