Thursday, February 9th, 2017
David Segal, “The Haggler,” wrote in The New York Times about Lola Backlund’s experience with exorbitant shipping and handling fees—almost $50–after purchasing a $10 bottle of furniture scratch remover featured in a late night TV commercial. She estimated that the box might have cost $12 to wrap and send. While the Tarrytown NY marketer of the product claims it will refund money for its products, customers won’t see a cent back for its sky-high shipping charges.
Segal investigated and learned that the Better Business Bureau gave the marketer, SAS Group, an F rating and posted 169 similar grievances. The Pennsylvania attorney general’s office ordered SAS in 2011 “to pay restitution to consumers who said they were overcharged for shipping and handling fees after buying as-seen-on-TV products.” In addition, it “was prohibited from making false and misleading statements in future.” No more promoting a free product when it wasn’t really: Shipping and handling charges count.
SAS returned Ms. Backlund’s money immediately after the Haggler intervened. But the point is that they—and others like them—continue to entice gullible viewers with claims of miracle products which may not be [though Ms. Backlund didn’t mention whether the scratches are gone from her furniture] and cheat on the transport charges. By the way, rubbing olive oil into a scratch or stain on wood will often tone down the wound.
We all wish for a phenomenal product that dices and slices, dusts and irons, sews on buttons and makes dinner in 10 minutes for $19.99 and sometimes we fall for the pitch. Have you? Were you sent shipping or other charges that were more than anticipated?