Archive for the ‘Mobile Wallets’ Category

Service of Cart Before the Horse: Corporations Collaborate When Foolproof Locks on Internet Security Don’t Exist

Thursday, August 16th, 2018

Photo: edgarstewart.com

Thank goodness all giant corporations aren’t leaping into bed together to share respective expertise and information although some are inching in that direction and others are raring to go. It won’t be long.

But first a digression: In arriving at the topic for this post I counted seven fuzzy attributions in one newspaper article. Isn’t that a lot? Laced throughout a recent front page article in The Wall Street Journal I read: “According to people familiar with the conversations; the people said; a person familiar with the discussions said; some of the people said; said people familiar with the matter; some of the people said and people familiar with the matter said.”

Photo: clckinmoms.com

Nevertheless I believe the topic is valid and am troubled by its implications. The title and subtitle: “Facebook to Banks: Give Us Your Data, We’ll Give You Our Users. Facebook has asked large U.S. banks to share detailed financial information about customers as it seeks to boost user engagement data.”

Reporters Emily Glazer, Deepa Seetharaman and AnnaMaria Andriotis wrote that Facebook had spoken with people at JPMorgan Chase, Citigroup and U.S. Bancorp “to discuss potential offerings it could host for bank customers on Facebook Messenger.” Facebook Messenger is a messaging app and platform.

What did “people say” about the conversations? “Facebook has talked about a feature that would show its users their checking-account balances, the people said. It has also pitched fraud alerts.” In addition, “Facebook asked banks for information about where their users are shopping with their debit and credit cards outside of purchases they make using Facebook Messenger.” Messenger has 1.3 billion active monthly users according to the reporters.

Photo: pinterest.com

Timing could be better for this outreach. The reporters reminded readers about current investigations in which Cambridge Analytica accessed data on some 87 million Facebook users without user OK. “‘We don’t use purchase data from banks or credit-card companies for ads,’ [Facebook] spokeswoman Elisabeth Diana said. ‘We also don’t have special relationships, partnerships or contracts with banks or credit-card companies to use their customers’ purchase data for ads.’”

Banks are tempted by the digital reach and doing business with online platforms with healthy and growing businesses. Even though Facebook has introduced what it says are safety features, “Bank executives are worried about the breadth of information being sought, even if it means their bank might not being available on certain platforms their customers use.”

While PayPal and Square have beaten banks to the punch in the world of mobile commerce many customers continue to be comfortable with traditional ways of paying such as credit and debit cards, cash and checks.

Photo: timeanddate.com

Some deals between big players are already struck though I question their purpose: American Express members can reach a rep through Facebook. [Why would you need to do that?] Paypal users can send money through Facebook Messenger and Mastercard’s Masterpass digital wallet lets customers place online orders with some merchants.

Before all these mergers of communications, customers and data happen, shouldn’t there first be a firm grasp on digital customer privacy? Why are we becoming so lazy: Is it so onerous to check a balance on your bank’s website that you need Facebook do it for you? Can you believe that AmEx members can’t reach out to a company rep but instead need Facebook to do it for them? These “benefits” appear to potentially favor everyone but the consumer—do you agree?  Do you pay for things via mobile wallet, credit or debit cards, cash or checks? And last, does an article with more than a few generic attributions disturb you?

Photo: canyourelate.org

Service of More Born Every Minute

Monday, May 9th, 2016

Suckers

Sorry to have to share more scams for suckers but it’s important to get out the word.

Moving right along

Did you hear about the Douglas County, Georgia family that hired a moving company through Craigslist and with the exception of one box, lost all their worldly goods?

Moving van plainThe movers had stolen the U-Haul truck [that the vehicle didn’t have the name of a mover painted on the side would have given me immediate pause]. According to Richard Elliot of WSB TV, after loading the truck the movers “appeared to be heading to the family’s new home in another county. But along the way, the homeowner said, the movers ditched her and vanished.” Estimated loss: $75,000. The box was recovered on a sidewalk by Cobb police two days later.

The homeowner was grateful. She’d said “If I don’t get anything back, I want that box, because it has all of our social security, birth certificates in it. It has death records from my mom and son,” she said, as well as the family Bible. The iPads and phones were missing from the box.

The naïveté of the customers made me sad: Most would have kept small electronic items and personal papers with them or stored them with friends. No wonder they were easy marks. I have to give it to the movers: They cleared the house in four hours. That’s lightening fast. Given my recent experiences in moving, I’d guess they didn’t pack or protect much; they must have tossed the furniture and other belongings in the truck.

Vote by hanging up

Telephone town hallHave you been invited to attend a town hall meeting on the phone with a political candidate? Take care warned Catherine Fredmen on www.Consumerreports.org where she shared intel from David Dewey, director of research at Pindrop Security, a firm that sells anti-fraud detection technology to call centers and others.

If you’re enticed by scammers that take advantage of the season and you give your credit card number to donate to your favorite pol, “Not only have you handed over money to an unknown entity, you have opened the door to identity theft.” She advises if the call is unsolicited, don’t play ball.

Not playing around

V TechWrote Fredmen, “Scammers are after more than your credit card number. Instead, they glean personal information to build detailed profiles that can be used for sophisticated forms of identity theft that may not be immediately obvious.” Her example is VTech, a toymaker. She continued: “For example, scammers could exploit the VTech data breach, which compromised the profiles of 6.4 million kids around the world, to hack identities for years. Because kids have no credit history and their parents generally don’t check their credit reports regularly, the theft might not be noticed until the kids grow up and apply for a credit card or financial aid for college.”

Mobile wallets on the move

“Dewey put the security of mobile wallets to a little test,” such as Apple Pay, Google Wallet, Samsung Pay, Android Pay and PayPal, added Fredmen.  “First, he secretly copied credit card numbers and expiration dates from a few colleagues at Pindrop. A little Google investigating revealed the answers to ‘secure’ identification questions (such as a colleague’s mother’s maiden name) needed to activate the colleague’s card under Dewey’s mobile wallet account. Within minutes, Dewey had strolled over to Whole Foods and bought lunch for the office—paid for by his unwitting colleague. (The colleague was reimbursed.)”

Are you familiar with these scams or potential breaches? Know of others?

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