Archive for the ‘Shipping’ Category

Service of Slow Motion

Monday, February 27th, 2017

slow motion

I went to a giant US post office in midtown Manhattan last Saturday to ship a package. Watching the postal workers behind the counters was painful. They moved at the speed of a slug on crutches, as though their bodies hurt, not embarrassed that people in the growing line could see their lack of purpose. They all looked to be well under 40.

Valentine cardI thought of this when on February 18 a friend, CG, sent an email thanking us for our Valentine card that just arrived. It was postmarked February 6. At least it arrived! She wrote: “I don’t know what’s happening to the post office. I sent two Valentines to my sister’s house in California–one for my sister and one for Mom. Although I mailed them inside my local [LI] post office about two weeks before V Day, they still haven’t arrived. I even had the postal clerk weigh them to make sure they didn’t require extra postage. So I spent about $12 on cards and postage–for nothing.” She added: “I ordered a book from an Amazon reseller on Nov 30. It never arrived. Where do all these things go???”

Wish I knew.

PackagesI sent three small packages that were promised for February 15 arrival. One reached Westchester on the 16th. By the 18th the ones to Massachusetts and New Hampshire were still in transit with no activity on the USPS tracking site since the 14th. Not fun typing in 22 digits for a few packages every few days.

On the 18th –still no activity on the tracking site–I called customer service and decided not to wait the estimated 29 to 45 minutes to speak with someone who would no doubt reiterate what I already knew: The packages are “in transit.” So I went to the post office and an obliging young woman disappeared to check online as I’d done, learned what I already knew and told me to file a claim online. More work. Joy.

Postal worker Newman on Seinfeld

Postal worker Newman on Seinfeld

I got busy, it was a holiday weekend, and I remembered to look again on February 21. One package arrived in New Hampshire that day; the other arrived at the zip code “hub” where my friend lives. She reported that it also arrived at her apartment.

How is it that LL Bean can get me a package UPS Ground from Maine two days after I order an item—[and doesn’t charge a cent for shipping]?

USPS tracking screen grabHave you noticed that the less business it gets, and the more technical tweaks it adds, the USPS, once an essential, reliable personal and commercial communications partner, increasingly disintegrates? Do you still use it? When you do, how many days/weeks do you give to get a letter or package to someone on time?

Postal worker with packages

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