Archive for the ‘Texting’ Category

Service of Technology: What I love and Dislike about Texting

Monday, March 2nd, 2020

Photo: thesunchronicle.com

“Although we are separated in miles, we have the internet.” An 84 year old wrote this about her 6.5 decade friendships. She was responding to reporter Andrea Petersen’s Wall Street Journal article about the service of friendship and her letter, and those of other readers, made up a subsequent article.

My mother was an early adapter of gadgets and fan of the Internet. She felt independent with the help of her laptop in spite of physical constraints that eliminated her ability to go out alone and shop in person. In her late 80s she became a member of chat groups and she bought gifts online. Mom died 20 years ago so she didn’t have a Smartphone. But her example and that of the 84 year old in the first paragraph is clear: stay abreast of technology whether or not you need it for work, or you’ll miss out. You know it or you wouldn’t be reading this post but I suspect many still don’t.

My friends who don’t email or text don’t much hear from me these days. I find it a quick and easy way to stay in touch and share thoughts and news.

Photo: komando.com

At first I avoided texting. I haven’t mastered the dictation option on my phone because it takes me so long to correct all the mistakes that happen when my phone’s ears mishear me. It’s often faster to type. The tiny keyboard combined with my big fingers still makes typing on the device a challenge.

Outweighing this hassle are many benefits starting with the freedom it gives me to be responsive to clients and friends who need to reach me quickly regardless of where I am.

So I’m an enthusiast.

When I watch a debate, the Oscars, a sports event or visit a museum exhibition I’m a text away from a friend with whom to share my reactions and opinions and seconds away from hearing theirs. They can respond when they want–I’m not interrupting them with a phone call–and yet it’s as though they are in the room with me or walking with me in a museum or trade show or store.

Do you text? Do you make it a point to stay abreast of technology? Do you know people who don’t write emails or text?  I wasn’t able to ascertain if currently there’s an app for the visually impaired to hear a tweet. That would be something to chirp about, don’t you think?

Photo: textrecruit.com

 

 

Service of Pick up the Phone Already: When Written Communication Runs Amok

Monday, August 21st, 2017

Photo: connectmogul.com

Here’s an example of miscommunication in the extreme illustrating the potential impact of careless texting or hastily written messages of any kind.

The friend who shared this story received tragic news that blessedly turned out to be poor communications. She is a meticulous writer, speaker, retired PR manager at a major corporation and longtime instructor of Management Communication. She said if she were currently teaching a class she would use this as an example of what happens if you don’t consider what the recipient of your text or email might be thinking. The lesson applies to both personal and business communications.

I have made up the names of the characters in this tale.

  • My friend will be Maude
  • Her friend, the grandmother, Pam
  • Pam’s husband, the grandfather, Fred
  • Pam’s sister, Steph, is also a good friend of Maude’s and is the baby’s great aunt

Maude’s friend Pam traveled to be with her son and daughter-in-law last week for the birth of their second child. Her husband, Fred, stayed at home. The delivery of their first grandchild, now three, was extremely difficult. But their grandson, born on Maude’s birthday, was a healthy 9 lb baby and angelically beautiful. His mother, too, was fine.

Photo: rainmaker-strategies.com

The day after the infant was born, Pam’s sister, Steph, sent Pam a text telling her that she’d just bought a few things for the baby.

Pam texted in response: “We lost boy around noon today.”

Shocked, Steph called Maude. I happened to call Maude moments after she’d heard from Steph. Usually unshaken, Maude was stunned.

Pam has many siblings and they frequently invited Fred to have dinner with them while Pam was with the young family in the East.  When she opened the door, she told Fred that she was so sorry and he replied that he “knew this would happen a long time ago,” which was news to Steph.

Fred continued, “I was with him.” Odd, given that the baby was born over 1,000 miles away. “When I saw him this morning I knew he wasn’t going to make it.” Puzzling still.

In her distress and alarm over what she’d interpreted as the sudden death of her grandnephew, Steph forgot that Pam and Fred had a cat named “Boy.” It is he who had died.

Photo: thenation.com

An aside: Maude was telling me the story on the phone as she was getting a manicure. The manicurist apologized for eavesdropping and asked if the woman who’d written the text was American because “a native English speaker wouldn’t have written that.” Even this didn’t trigger an aha! moment because the baby didn’t yet have a name.

She wondered whether Pam had read what Steph had written about her purchases before responding with her news. As importantly, did Pam consider what might be on her sister’s mind given the family’s focus on the new addition? Maude advised for important information, don’t rely on hastily written texts and emails. If you don’t have time to reread then wait until you do or pick up the phone. Do you agree?

Photo: blog.near-me.com

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