Archive for the ‘Duh’ Category

Service of Receiving a Flawed Shipped Gift: Whom to Tell?

Monday, March 11th, 2019

Frozen flowers

Retailers—traditional and e—make it increasingly easier to send wonderful gifts. But what if the gift arrives damaged? Does the recipient tell the gift giver, the vendor, both or none?

Photo: pinterest

According to family legend my great Aunt Frieda called a fancy food purveyor—one of the best in NYC in the day–to ask them to remove a brace of over-ripe, too-long dead pheasants gifted her by well-meaning friends. I remember hearing that they smelled horrific but I don’t recall if she ever told the friends about the rancid poultry or merely thanked them.

More recently, Erica sent her newly widowed aunt armloads of spring flowers. Her aunt lives in Minnesota. The delivery man left the blossoms in the [very] cold outside her front door where they froze therefore hurrying them to their demise. Erica’s mom urged her aunt to tell her. Aunt hesitated as she didn’t want to hurt her feelings. She wrote: “I think they would be very lovely if they were not frozen. Your Mom asked me to send you a photo. Love.” Erica immediately called ProFlowers—that never before had disappointed her—and sent them this photo [above] as evidence.

A florist doing business in Minnesota should know to call–especially in winter–before delivering to a house to ensure that someone is home to accept the fragile package.

Photo lakesiepottery.com

Sometimes it’s not the fault of the vendor. My father told a story of a stingy millionaire who visited a well known Paris boutique and chose, for a wedding gift, an important porcelain piece by a manufacturer of luxury brands. He found it on a clearance shelf, broken. Its condition was reflected in the price. Not wanting its reputation tarnished or to be left holding the bag by having to replace an object that might appear to have been broken in transit, boutique staff carefully wrapped each of the broken pieces separately and placed each shard, with Monsieur Stingy’s card, in the boutique’s distinctive gift box. I love this story. I don’t know if it really happened or if he was sharing a lesson about what can happen to the tightfisted.

Have you received a shipped gift that was somehow flawed? Did you notify the vendor, the giver or both? Under what, if any, circumstances would you NOT tell the giver? How did you feel when someone reported a problem with a gift you sent? Would you have preferred that they notify the vendor and keep you out of it?

Photo: farmboxdirect.com

Service of Duh

Thursday, September 8th, 2011

duh2

I was surprised by the glitch in the planning of the President’s speech before the joint session of Congress tonight. When planning an event for a client, I check industry calendars and place a call to a trade editor or two to see if he/she knows of potential conflicts for a date in question. I can’t believe that the White House staff didn’t do such elementary research. Duh number one.

calendarOK, so they didn’t. I am equally surprised and disappointed that there is so little respect for the office of President that the Republican debate organizers didn’t defer and select another date. This isn’t a duh moment as much as a worrisome attitude for a country with huge problems to solve.  And everyone’s watching: Duh!

The cat’s out of the bag given our slip in a World Economic Forum listing. In 2008 we were first, Mathew Saltmarsh reported in “U.S. Slips to Fifth Place On Competitiveness List.” He wrote in The New York Times: “The weaker performance was attributed to economic vulnerabilities as well as ‘some aspects of the United States’ institutional environment,’ notably low public trust in politicians and concerns about government inefficiency.” Would you invest in a corporation with warring factions? Another duh: Why should people want to invest in this country if our leaders can’t even be cordial and cooperative about a date?

electricity1On another subject, some of the electric companies in the NY Metro area after Hurricane/tropical storm Irene–in Long Island and Connecticut especially–got a zero grade in both customer service and PR. Caroline Gatto commented about her friend and relatives’ frustrating experiences in these states in the “Service of Silver Linings” post. Some customers, sitting in houses without electricity for five and six days, couldn’t get through to their supplier on the phone. Others were unable to speak with a person. Routinely people in suburbs and exurbs lose electricity whether from weather or blackout. An effective crisis plan for an electric company to communicate with customers in such instances is elementary. Not having one is a duh.

In fact, all these examples illustrate disrespect: White House staff for anyone else, John Boehnor & Co. for the office of President and the electric companies for their customers.

Do you see a relationship between duh-like work and behavior and disrespect? Any duh situations you’ve noticed lately or that are memorable?

 disrespect

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