Archive for the ‘Bank’ Category

Service of a Bad Sign: Who Approves the Proofs?

Monday, August 19th, 2019

Photo: wshu.org

It’s not just road signs in the NY Metro area that need to be corrected at significant expense, but sloppy work by admins that when added up must cost corporations a pretty penny.

I read an Associated Press story in The New York Post which reported that all the signs to the newly named Gov. Mario Cuomo Bridge need patching to add his initial–M. “The nearly $4 billion bridge over the Hudson River opened last year. Connecting Westchester and Rockland counties north of New York City, the span replaced the former Tappan Zee Bridge — or, officially, the Gov. Malcolm Wilson Tappan Zee Bridge.”

Photo: lohud.com

The article continues the “missing ‘M.’ fixes come as a state agency is also correcting a misspelling of the name of the Verrazzano-Narrows Bridge in New York City. For over 50 years, one “Z″ was missing.” Hmmmm.

On a far smaller scale, a bank put the III that had been at the end of my husband’s name at the end of mine, i.e. Jeanne-Marie Byington III. I called to correct the error for future statements. It took three calls and additional incorrect references to my name for III to disappear.

At another institution, I changed a joint account to one in my name. After asking me all sorts of financial questions for 10+ minutes, the customer service person ordered new checks. [I may be the last person on earth to use checks.] I noticed that the account numbers on the new checks matched those of the closed account. Can you hear the bounce of checks near and far had I not caught the error?

As for the road signs: Who proofs them? Must we spend money to fix them right now when funds could be better applied to road repair?

So who pays for the reprinted checks? I don’t know what to think about the banks’ administrative errors except that I hope that the departments at each institution that add and subtract deposits and withdrawals do a better job.

Photo: yonkerstribune.com

Service of Who’s the Boss II? Social Security, A Bank & A Museum

Monday, July 1st, 2019

Photo: db4beginners.com

The answer to “who’s the boss?” often muttered as a rhetorical question, isn’t always negative, though in two of the three following examples it is. Sometimes a decision-maker deserves praise and other times, he/she doesn’t seem to be watching the ball. In either case, you really may want to know.

I’ll start with a happy surprise.

Feeling Secure

Photo: en.wikipedia.org

I’ve recently needed to make countless calls to ask for documents and information. I lucked into Mr. Gopaul who picked up the phone at the West 48th Street NYC Social Security office. He didn’t pass me on to someone else as seems to happen increasingly these days, but quickly answered my questions, some relating to recent correspondence. I asked for his name so I could write a letter to recognize his exemplary service. His voice, at first impatient so as to get on to the next call, softened and he ended our conversation saying, “bless you.”

Who’s the boss? I took to Google.  My letter to the regional Social Security director went out that day.

One + Zero=Five

Photo: credit.com

In the private sector, I had a different experience. A bank handling my husband’s pension—Bank A–needed to take back a direct deposit payment I wasn’t entitled to.  My retail bank—Bank B–said it happens all the time and would handle the request from Bank A.

But Bank A didn’t take that one simple step. Instead, it sent me three documents, each one with different information and dollar amounts about upcoming payments. Two customer service people couldn’t figure it out any more than I could. To pay itself back Bank A has instead given itself five steps–that many more times to mess up—instead of one. I’m neither a banker nor a numbers person but this doesn’t compute. Who’s the boss?

Water, Water Everywhere….

I received a sell piece from a major museum for a five day trip to the Berkshires accompanied by the institution’s curator of American paintings and sculpture. I know this area well and have been to most if not all of its museums—there aren’t many–but was tempted by an excursion not too far from NYC with a knowledgeable curator. The fee got my attention–$5,999 per person double rate or almost $12,000 for two—but the charge is not why I ask “who’s the boss?” The “Rate Includes” section on the sell piece was the reason. You get “bottled water and coffee/tea with all meals.” For $12,000, I wouldn’t call this out any more than I would put on a dress’s price tag “$175 includes thread and zipper.” The program director should have deleted this and created some toothsome or valuable perks for the sell piece. [I also noted that not included are “meals not specified.” Let’s hope participants get all meals.]

Do you sometimes wonder who’s in charge and if the person is focusing on the work? Do you take time to find out who’s the boss to credit people who have done a superlative job as well as to gripe about those who don’t?

Photo: twitter.com

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