Archive for the ‘Fear of Technology’ Category

Service of an After Pandemic To Do List–or Not

Monday, August 17th, 2020

Photo: makeuseof.com

There are a few things I’ve put on a list to address when the pandemic cools and companies reestablish their sea legs.

  • One large corporation doesn’t recognize either my phone or account numbers so I cannot access my online account. I finally got customer service to mail a hard copy of my monthly bill. It worked once. Here’s hoping for subsequent ones.
  • Customer service at another company that’s supposed to send money can’t find me in their system so I can’t set up direct deposit. Some computer knows I exist as I get a mailed check. Don’t ask.

Photo: atlantic.net

Meanwhile, there are other companies that are buttoned up in spite of the pandemic. I use Saashost for a variety of email functions. The company was changing platforms which meant that all my devices/computers that receive email–laptop, phone, iPad and desktop–needed to make changes to accommodate the upgrade.

It’s a pandemic for me too and the timing was the worst because my IT consultant had other issues to settle and could only help so much. Life goes on.

The upgrade word always gives me the shivers. In my experience every “upgrade” makes it longer and harder for me to do what I did before, usually involving many more steps.

My IT consultant went through the first round so my laptop and phone could communicate to the new platform under the guidance of the indomitable Shaun at Saashost.

The rest was up to me. I was petrified. I didn’t need to be.

Shaun and Bradley held my hand virtually. They didn’t utter a single techie word or slap their heads in exasperation when the desktop–the mother of challenges because it’s a granny–didn’t perform or because attempted fixes took so long to download. They had me laughing as we delved into the scary depths of the ancient desktop.

Eventually Shaun had to rescue granny with some behind-the-scenes techie pyrotechnics by entering the computer remotely. He fixed it! Granny gets emails. Hooray!

Do you have a list of follow-ups you’ll be making once corporations are comfortable with the new normal? Have expert, patient, kind tech support staff worked you through treacherous steps in an unfamiliar world of behind-the-scenes letters, numbers, links and downloads?

Photo: steemit.com

 

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