Archive for the ‘Bakery’ Category

Service of Losing Retail Friends: Century 21, Maison Kayser & Lord & Taylor

Monday, September 14th, 2020

Photo: ny.curbed.com

When I heard last week that we were losing to bankruptcy a favorite discount store of mine–Century21–my heart sank. I have been a customer since the 1980’s when the Gindi family owned one small store in Manhattan’s financial district. In the early days along with drastic discounts for top of the line products the personal service by caring sales staff was equal to what customers received from expensive boutiques.

Since then the east coast discounter, a destination of tourists from around the world, expanded to 13 locations and its flagship quadrupled [my estimate] in size. The shoe departments alone seemed almost as big as the original store. It was no longer like its early self but was still a great place to find shoes, luggage, basic undergarments for men and women, handbags, towels and sheets at reduced prices.

Lord & Taylor NYC Photo: ny.curbed.com

Many years ago a friend called me in a panic. It was two days before Christmas and she’d not bought a single gift for her brother and members of his big family and she was going to his house for the celebration. We met at Century 21 and within an hour–that’s all I had as I was preparing for our large family Christmas Eve gathering the next night–she was well on her way to checking off everyone on her list with great presents for each. She was smiling when we waved goodbye.

I’ve had a yen for Maison Kayser baguettes, sandwiches, and pastries for months and I’d make a point to frequently walk by the bakery/takeout nearest my apartment to see if it had reopened. No luck. The US branches have filed for bankruptcy. According to Bloomberg, the owner of Pain Quotidien and other food franchises–Aurify Brands–will buy it if nobody else offers a higher price. I hope whomever acquires it employs some of the gifted bakers. According to Claire Boston and Steven Church, “Maison Kayser has around 150 locations in 22 countries, with the U.S. bankruptcy action covering just the restaurants owned by Cosmoledo.”

Friends who mourn the liquidation of Century 21 also mention the loss of Lord & Taylor. We aren’t going to events requiring new clothes right now and many are not traveling so with the exception of buying for growing children most won’t feel the impact of these losses right away.

This is just the beginning. Where will the manufacturers sell their goods if there are no retailers? It’s scary to predict where the unraveling will end up.

Have you lost any of your favorite retail haunts? How have you replaced them? Any fond memories?

Maison Kayser’s goodies Photo: pinterest.com

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