Archive for the ‘Hotels’ Category

Service of Perks Denied

Monday, August 28th, 2023

This restaurant charges for [very tasty] bread.

The custom of offering free coffee, iced tea or soda refills has never been universal and differs between communities and restaurants but I’ve always enjoyed it when it happens. In 2010 in “Service of Bonuses” on this blog I remembered books of Lifesavers sent to my mother at Christmas time because she was a stockholder. I’ve never received any goodies from corporations in which I hold stock.

And who doesn’t love encores at a concert?

In The Wall Street Journal Dawn Gilbertson wrote “This Hotel Perk Used to Be Free. Not Anymore. Visitors wanting to check in early or check out late are surprised to find they have to pay up.” It can cost from $25-$150 depending on the venue, she reported.

One of my friends goes nuts when she’s charged for a cup of tap water and ice after she’s bought a substantial number of sandwiches and chips at a deli.

Restaurants used to provide a basket of bread and butter or olive oil with a meal. In many NYC restaurants you must now ask—and pay for—bread and even extra sauce.

Five years ago Beth Landman wrote “The most outrageous restaurant overcharges,” in the New York Post. There’s a notation that the article was updated since 2018 but it doesn’t specify when. Still, you get the idea. She reported:

  • $12 for freshly grated wasabi at Tetsu
  • $2 for a [homemade] marshmallow on hot chocolate at City Bakery
  • $9 per person for bottled water at the Pool
  • $3 for steak sauce at BLT Prime
  • $6 to $7 for bread and butter

My credit card rewards seem to have shrunk while my charges have increased.

Have you noticed that you are now paying for things that once were free?

According to a customer review on Yelp, The Smith offers both still and sparkling water free of charge.

Service of Home or Hotel for Vacation

Monday, September 26th, 2022


Image by Engin Akyurt from Pixabay

Long before Airbnb existed my dream was to rent a Paris apartment for a few days so I could play house, buy amazing breakfast and lunch goodies at the local grocery store, say “bonjour Madame” to the concierge and pretend I lived there.

An acquaintance rents one of her homes in season and charges for maid service which worked perfectly for years until this particular guest visited. The tenant’s family trashed the house which resulted in additional hours for the cleanup crew to restore it for next guests. They also ruined a carpet. You wonder how some people live. The tenants will not see a penny of their deposit nor this house again

Which brings me to Preetika Rana’s Wall Street Journal article,  “Welcome to Your Airbnb, the Cleaning Fees Are $143 and You’ll Still Have to Wash the Linens–Growing to-do lists despite soaring charges stress travelers; ‘This kind of changes the whole vibe’”

The reporter wrote about one frequent participant who became anxious about the list of “to do’s” she faced on the last day. For starters they went from laundering sheets and vacuuming to washing the dishes. Her Airbnb “had an exhaustive list of cleaning requirements and she wasn’t going to let her guest rating dip over it……’You don’t want to wake up at 6 a.m. to do chores when you’re on vacation,'” said the guest. She found it all “stressful.”

As a result Rana reported, “Some are switching back to hotels to avoid the hassle and the clean-up fees that can be hundreds of dollars.” Because there was no trash pickup, one guest had to take hers with her when she left. I want to know: What would you do with the garbage if you’d flown to the destination and rented a car?

How does Airbnb suggest that hosts handle maintenance? “‘Would you like guests to load dirty dishes into the dishwasher or strip the bed linen before checkout? If so, consider charging a very minimal cleaning dishwasher fee—or no fee at all.’”

One Airbnb host, according to Rana, doesn’t approve of the lists of chores as he feels it pushes potential guests to hotels.

In addition to respecting the furniture and fixtures of a home or apartment you’re renting–which would be true of furniture and fixtures at any hotel as well–how much cleanup are you willing to do while on vacation?


Image by Peggy from Pixabay

Service of Nosey Smart Speakers That Gossip

Monday, June 25th, 2018

Photo: quora.com

I’ve never wanted live-in help, not that I’ve had that option. I couldn’t relax or have an argument in peace. Unless I needed round the clock nursing, I wouldn’t want a non family member around all the time to observe my habits.

For this reason I cannot imagine inviting into my house a smart speaker like Amazon Echo or Alexa, Google Home, Home Mini and Home Max or Sonos One. The speakers allow voice commands to control tech elements in a home, office or hotel room. Fans consider them as helpers; I see them as potential giant eavesdroppers by total strangers.

Photo: literallydarling.com

Amazon Echo boasts 15,000 skills. It can buy stuff on Amazon while it supports smart home devices. I’m perfectly happy to log on to Amazon if I need something or open Facebook on my smartphone, but I’m clearly alone. According to techcrunch.com, 39 million Americans own one.

Strangers already know far too much about us. In “What the Airline Knows About the Guy in Seat 12A,” Scott McCartney wrote in The Wall Street Journal, “Airlines know a lot about you, from date of birth and home address to travel patterns, vacation preferences, beverage purchases and whether your last flight was good or bad.”

Photo: buffered.co

In the same newspaper, Laura Stevens wrote: “Echo home speakers mistakenly recorded a private conversation and sent it to a person in the owners’ contact list, an incident that raises questions about the security of such voice-operated devices.” The title and subtitle of her article say a lot: “Amazon Alexa-Powered Device Recorded and Shared User’s Conversation Without Permission–Amazon said the incident involved a series of misunderstandings, with words being confused for commands.”

Kim Komando, the computer/digital lifestyle expert, shared a news brief on WCBS radio last week announcing that as a result of a deal between Amazon and Marriot-owned hotels, there will soon be an Alexa smart speaker in every room. You can ask it to have housekeeping bring you more towels, make dinner reservations and have easy access to all hotel amenities. It’s a sales win for Amazon but not so hot for your privacy. She didn’t sound so tickled about the “advancement” either.

Stevens concluded: “‘The privacy side has not been fully fleshed out with digital assistants,’ said Gene Munster, managing partner at Loup Ventures, a venture-capital firm specializing in tech research. Digital assistants still need more training to interpret commands and language more perfectly, he said, something that consumers should consider with the devices in their homes. ‘Eventually we’re going to get it figured out’ but it’s not there yet, he said.”

Do you really want a cake on your airline seat should you be traveling on your birthday or would you find that creepy? Do you mind giving up privacy so you can say, “Turn on my TV” or “Get me more towels,” instead of clicking on the remote or picking up the phone in your hotel room? Would you be tempted when the technicians have a better handle on ensuring that there would be no glitches in transmitting your commands or would the privacy issue still prevent you from jumping in to join the smart speaker craze?

Photo: mai-assoc.com

Service of No Room for Sentimentality in Business: The Plaza and Eloise

Tuesday, September 5th, 2017

The Plaza Hotel is for sale again. It’s natural for things to change yet it still makes me sad to see what’s happened to this landmark which launched a trend to transform legendary NYC hotels into condos. The Chinese owner of the Waldorf Astoria has followed suit: Condo owners, not hotel guests, are the focus of both former hotels.

In an article, “The legendary Plaza Hotel is, once again, up for sale,” on curbed.com, Amy Plitt wrote what she called the short version of the hotel’s ownership history: “Let’s revisit how the hotel got here: It’s had many owners over the years, including the Hilton clan and current president Donald Trump; El-Ad purchased it in 2004, and led the conversion of more than 100 of its hotel rooms into luxury condos. In 2012, Sahara Group purchased a majority stake in the company, valuing it at about $575 million. But things spun out of control quickly for the firm and its president, Subrata Roy; after defaulting on loans, Roy was imprisoned in India, and Sahara was said to be shopping the hotel around to help get him out of jail. (WSJ says he’s been out on parole since 2016.)”

Photo: theplazany.com

A memorable childhood birthday–tea in the Plaza’s Palm Court–and subsequent visits there in its heyday were always a treat for me as were weddings and posh business and personal events in the ballroom.

Fondness for the hotel and for its most famous fictional guest, Eloise, was why I visited–and enjoyed–the “Eloise at the Museum” exhibition at the New York Historical Society [open through October 9, 2017]. It was a charming celebration of the character, books about her as well as author Kay Thompson and illustrator, Hilary Knight.

Ms. Thompson was a piece of work and would have fit well in the self-centered, cutthroat business atmosphere in which some find themselves today. According to Wikipedia, “in 1964 Thompson was burned out on Eloise; she blocked publication and took all but the first book out of print.”

Wikipedia coverage about illustrator Knight—who at 90 writes, draws and lives in Manhattan–shed additional light: “The live CBS television adaptation on Playhouse 90 (1956) with Evelyn Rudie as Eloise received such negative reviews that Kay Thompson vowed never to allow another film or TV adaptation.” She didn’t care about the financial impact on Knight that closing down the book publishing element had. In addition to lost royalties for the Eloise books–he also illustrated Eloise in Paris, at Christmastime and in Moscow–while Thompson was alive he also didn’t see a cent for the illustrations he had created for “Eloise Takes a Bawth,” which was scheduled for publication in 1964. It saw the light of day 38 years later.

Do you have memories of The Plaza Hotel? Did you read the “Eloise” books as a child and/or to children? Is the Eloise appeal to NY children only? Why do some books capture generations of children’s attention–is it the story, the illustrations or a magical combination?

Service of Leave it Alone, Already

Monday, July 11th, 2016

Waldorf Astoria

Waldorf Astoria

I thought, “Why did they have to pick on this house to ruin?” I’ve written before about the Brooklyn Heights house that had one thing going for it: All of the original plaster and woodwork were intact, which was unusual. We didn’t get the house but revisited it during a house tour. The new owners had stripped away every trace of original architectural element and transformed the 19th century brownstone into a 20th century monument to the innocuous and bland.

Wall Street Journal Urban Gardner columnist Ralph Gardner Jr. similarly mourned the news of the Waldorf Astoria’s conversion to condos and reminded us of the Plaza’s—that took the soul out of the place. In “Another Condo-Conversion Casualty The Waldorf Astoria is going the lamentable way of the Plaza,” he spells out his prediction.

He pointed out that Paris and London have their grand hotels and now New York no longer will have any. Like fortunate people of a certain age who grew up in NYC or visited, he reminisced about having lunch at the Plaza with his father when he was a child. I remember tea with my mother.

Vintage photo of Plaza Hotel. Photo: boweryboyshistory.com

Vintage photo of Plaza Hotel. Photo: boweryboyshistory.com

“These days the Plaza feels like the victim of some genteel version of a neutron bomb—the property remains intact but the people are largely missing.” Gardner wrote, and he asks: “Aren’t there enough shiny new billionaire condo developments rising along 57th Street and Central Park South to satisfy demand? Must we squander our inheritance?”

A few days before Gardner’s article, the New York Post covered the demise of the Campbell Apartment. In “Cocktail Shakeup at Grand Central Terminal,” Julia Marsh and Laura Italiano reported that the 1920s glam office-turned vintage bar–and Mark Grossich—lost the lease after 17 years. Grossich’s rent was $350,000/year and he offered $800,000 on a 10-year lease, but  Scott Gerber, who said he was approached by MTA advisors and didn’t seek out the property, will pay $1.1 million/year. Grossich said he’d counter offer on the highest bid plus 2.5 percent. He said the MTA told him: “They way overbid you. We can’t do that.”

The reporters wrote that last year “the MTA began aggressively overhauling Grand Central’s restaurants and bars hoping for higher rents and ever-more-high-end lease holders.”

Campbell Apartment. Photo: alamy.com

Campbell Apartment. Photo: alamy.com

After years of neglect, Grossich restored the space almost two decades ago. It had served for a while as a “pokey; a cell for all the wastrels and drifters that came through Grand Central.” He spent $millions. Marsh and Italiano described him as a “master of the timeless, intimate cocktail lounge, temples to single-malt scotch, fine cigars and tufted upholstery.”

The new lease holder “plans to modernize.” Marsh and Italiano described what Gerber—who runs “hip, jangly and galvanic lounges”—has in mind. It will be “something less Brooks Brothers, more limited edition sneakers and Gucci-T-shirts.” He caters to athletes, musicians and celebrities who don’t wear jackets. The space is landmarked, so he can’t touch the walls, ceiling or windows. “But he’s installing a costly new stone bar top, new bar and kitchen equipment, a new heating and air conditioning system.” He’ll add chandeliers, high-tech lighting and instead of big band tunes Gerber promises “eclectic music.”

Funny. Americans travel the world to visit and admire ancient ruins, churches, mosques, estates, chateaux and celebrated historic landmarks but they don’t seem to have the same sensibility about their own history. Increasingly the past is considered fuddy duddy and proponents are fatally old fashioned and terminally wrong. And there are fewer and fewer places for them to enjoy around here. Why is this? Will we eventually be sorry? Will you miss NYC’s last grand hotel? Does the city need yet another luxury condo?

Fendi leather Bugs, $1,000

Fendi leather Bugs, $1,000

 

Service of a Surprisingly Good Hotel Stay: Residence Inn Marriott NYC

Monday, February 23rd, 2015

Residence Inn Marriott NY

As we live in Manhattan we haven’t had the chance to try out any of its hotels in many years. We needed to spend one night in a hotel the other week in between apartment moves and were happily surprised to find one–Residence Inn Marriott–through hotels.com in midtown, 148 East 48th Street, at a modest price: $119+ tax.

Residence Inn Marriott NY 2Our stay came with a bunch of bonuses: A generous breakfast, an upgrade to a room with a balcony and view of the top of the Chrysler Building and a kitchen with plates, glasses, a stove and fridge. Between snow on the balcony and frigid temperatures outside we didn’t take advantage of the terrace and we weren’t there long enough to use the kitchen but still. Busy guests could leave at the front desk a list of groceries to stock in their room.

The night we were there we didn’t hear another soul.

Residence Inn Marriott NY 3The room was decorated simply and was spotless. The Wi-Fi worked in an instant. The staff was friendly, welcoming and we were impressed.

In the morning we expected that the free breakfast would consist of coffee and a cheap Danish wrapped in cellophane. Were we wrong. The breakfast room was bustling with contented guests, [perhaps as amazed as we were], some seated on bar stools at bar height tables with a TV on the wall tuned to the morning news; others at tables; still others on sofas around a fireplace. There were free newspapers too. The food choices, served cafeteria style, ranged from bagels, English muffins and bread you could toast; juices; coffee/tea; fresh fruit; cereal; yogurt as well as Belgian waffles, scrambled eggs, sausage and potato. And there was an assortment of fresh Danish.

What surprised me most was the breakfast staff. They cleared tables so that the next wave of guests would have a clean place to eat but they did much more. One asked a man who was alone with a baby and encumbered with bags–clearly beached at his table–if he might get him something. Another approached us and volunteered if we knew that we could have gluten and lactose free options.

The staff seemed happy at their jobs.

We didn’t know what to expect or whether to have high expectations given the price and were stunningly surprised. Have you had a similar happy experience at a hotel in a big city—or anywhere for that matter?

Residence Inn Marriott NY 4

 

 

Service of Asking the Right Questions

Monday, June 24th, 2013

 

Ask Me questionsI’d like to share a few questions to ask in a range of circumstances that might save you from costly mistakes in time and money. Asking the right questions will serve you far better in evaluating a vendor and ensuring a positive outcome than depending on websites that direct readers to the best ones.

Agency

Marketing StrategyWhen hiring a marketing, PR or advertising agency, ask to speak with four or five former clients. There are countless legitimate reasons a company changes vendors. The test of the character and smarts of the principals can often be found with those with whom they are no longer associated professionally.

You’ll learn if the counsel was sound and the work top quality; if the account people fit the company’s culture and how responsive they were as marketing needs changed. The fact that an agency is still in touch with its former clients—or isn’t–also says a lot.

Contractor 

ContractorHiring a contractor? Ask for contact information for his/her last three to five jobs. You’ll likely have a more accurate picture of the good and the bad when you call these people for recommendations than if you let the contractor make the picks. My first encounter with a contractor was disappointing and shocking because we thought we’d done our due diligence. We’d spoken with the homeowners and visited nine jobs: Three for each contender. But all the choices of jobs were the contractors’.

Hotel

Booking a hotel with a lineup of ballrooms? Ask who is scheduled for the adjacent rooms and what their entertainment plans and schedules are. This became obvious one night when nobody could hear the speakers in our room because the relentlessly earsplitting band next door wouldn’t take a break even though hotel staff and event producers pleaded with this uncooperative neighbor-for-the-night.

hotel ballroomThe cocktail hour at another event took place in the generously proportioned hallway in front of the ballroom. The hotel had proposed this concept to all its clients. Trouble was the women at the event on the way to ours were dressed as southern belles, with huge hoop skirts that took up all the floor space. We had a difficult and uncomfortable time reaching our destination. The hotel should have put the belles at the end of the hallway, not near the elevator. Nobody asked.

Buying or Renting a House

Ask about weather anomalies. In North Dakota I lived on an Air Force base in the last house in a line of two family homes. Wind on our–and on all corners–was so fierce that far more snow piled up in our driveway than in anyone else’s.

I wonder how many of these questions are universal and if they would apply in any culture. Did any of them surprise you? Hope you’ll share your tips for questions to ask in these or other instances.

house in snow

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