The Importance of Earnest Service

Photo: activepbx.com

Two headlines touting Wall Street Journal reporter Julie Jargon’s recent articles make a point: We’re being more careful with our time and money.

They were:

“Going Out for Lunch Is a Dying Tradition: Restaurants suffer as people eat at their desks; no more three-martini sit-down meals” and

“Diners Are Finding $13 Burgers Hard to Swallow: Number of outlets peddling gourmet toppings has nearly quadrupled since 2005, but sticker-shocked consumers opt for home grilling instead.”

I’ve always been statistically insignificant but both headlines ring true to me, with some adjustments.

The three-martini lunch may have lasted longer in some industries than in others but it hasn’t been in evidence for eons in my experience for health, budgetary and reasons of time constraints, to name a few in no particular order. And speaking of time, with deadlines that relentlessly hit a person’s handheld so as to spoil digestion as well as conversation, who can afford to make it a habit to leave their desk at midday?

Photo: bbc.com

In any case, a sit-down luncheon meal rarely includes time for three of any kind of drink, soft or hard.

I rarely even order out for lunch when once I did daily. The 11 under-30 tech people whose office is where I too roost do far less frequently. Instead our refrigerator is full of containers from home ready to be warmed in microwave or toaster oven and homemade sandwiches on rustic bread. On occasion they’ll order pizza as a group. Two years ago there was a constant stream of food deliveries from breakfast through afternoon snack.

Photo: baconhound.com

As for the deluxe burger’s fall from grace, in addition to people cutting down on lunches out it could be that the concept is past its prime given that it’s been around for a dozen years which is a stretch for any food trend in these parts. Perhaps the cool and hip have moved on leaving the smart to make delicious burgers at home for a fraction of the price.

Have your luncheon habits changed? Are we missing something by giving up business lunches? Do corporate cafeterias take a bite out of the restaurant business? Have you cut down on your burger consumption in general? Do you think you’re getting good value for $13+ burgers?

Photo: bloomberg.com

Photo: canadianfamily.ca

The headline alone of Bettina Elias Siegel’s article in The New York Times, “Shaming Children So Parents Will Pay the School Lunch Bill,” is enough to sink hearts and for readers to scream: “What are they thinking?” To embarrass a child in front of others for something they have done is horror enough but to do this over something over which the young one has no control is unthinkable. Adding injury to insult is that it involves an essential life-sustaining activity, eating, and it is fomented by school administrators who, of all people, should know better. Further, there’s a huge element of waste involved.

I wrote about school lunches four years ago in a different context: “Service of Equality: Free School Breakfast, Lunch and iPads.” In that post I wanted NYC to pay for breakfast and lunch for the children whose parents couldn’t afford to buy them but thought that giving free iPads was a bit much when there are viable, far less expensive tablet options.

Recently Siegel wrote: “On the first day of seventh grade last fall, Caitlin Dolan lined up for lunch at her school in Canonsburg, Pa. But when the cashier discovered she had an unpaid food bill from last year, the tray of pizza, cucumber slices, an apple and chocolate milk was thrown in the trash.”

What’s the strategy here: It’s better to toss good food than give it to a hungry child? That’ll teach a parent who isn’t there who may not have the money to pay in the first place.

Photo: thebalance.com

News in the rest of the article doesn’t get much better. Siegel further described “lunch shaming,” as the nasty approach is called. “The practice is widespread — a 2014 report from the Department of Agriculture found that nearly half of all districts used some form of shaming to compel parents to pay bills. (About 45 percent withheld the hot meal and gave a cold sandwich, while 3 percent denied food entirely.)” Instead of a real lunch some are given two pieces of bread with a thin slice of cheese.

Photo: money.usnews.com

Siegel described a cafeteria worker in Pa. who quit when forced to take away a child’s lunch. A child in Alabama went home with a stamp on her arm: “I need lunch money.”

There’s no free lunch and there’s the lunch bill to pay. What to do? Some qualify for a federal free meal program though others are afraid to apply because of their immigration status. Communities ask for “random acts of kindness” and organize fundraisers and GoFundMe pages. A Texas-based 4^th grade mentor, Kenny Thompson, paid the bill when he saw the lunch lady refuse food to a child whose mother, he knew, was in the hospital. Next he founded “Feed the Future Forward,” and through fundraising events and donations hopes to wipe out over $50,000 in debt. To qualify for the refund money, however, Thompson makes schools sign a pledge that they won’t give children with unpaid bills a meal different from the other kids.

Lunch shaming is nothing new. Siegel quoted a mother whose son won’t eat peanut butter as the result of an incident two decades ago. How did it catch on and why do communities permit it? What gets into the minds of administrators who lose sight of their clients—children—when addressing a problem? How can parents permit such cruelty in a place they entrust their children?

When friend Daniel McHenry, who like me is not a fussy eater, told me the only foods he dislikes are raisins and coconut, it gave me the idea for this post.

Next I Googled the subject and found this list from Kitchen Daily of the “ten most hated foods in the US: Brussels Sprouts; Garlic; Cheese Fondue; Tofu; Celery; Oysters; Mayonnaise; Mushrooms; Licorice and Cilantro.” I didn’t read how the list was determined because my bet is that the items would change according to the backgrounds and region of the country of the people responding to the question.

The only thing I dislike on the list is tofu and I love garlic, cheese fondue, mayo, cilantro and my husband makes great Brussels sprouts so I like them now. I might not go out of my way for a stick of celery but I don’t hate it.

Clearly the Kitchen Daily folks didn’t consult George H. W. Bush who in March 1990, according to The New York Times, “declared today that he never, ever wants to see another sprig of broccoli on his plate…” That was one of the things I remember him for along with pleas for a kinder, gentler world and “read my lips, no more taxes,” but I digress.

I would never order liver, grouse, snake, animal guts or unusual parts like brains. And in spite of the March 30 Wall Street Journal article by Annie Gasparro, “Millennial Entrepreneurs Think Americans Should Eat More Bugs,” I’ll let someone else give that trend a taste. I’m not adventurous enough to find out if I like bugs or not. I can hardly look at most when they are alive.

What about you? What foods do you avoid?

I live in an area that doesn’t have the better known and oft-touted grocery stores Whole Foods, Fairway or Trader Joe’s nearby. I travel to these when I want something they sell but I’ve discovered that a neighborhood grocery chain—Morton Williams Supermarket–without the fame, media coverage and advertising budget of the others nevertheless offers a remarkable variety of high quality options at fair prices. [This wasn’t so when the brand that preceeded it filled the space on Second Avenue in the 40s. It pays to check back.]

My apartment is sandwiched between two branches. Both occupy typical NYC modest spaces–microscopic by out of town standards. Nevertheless, this grocer often carries what I can’t find elsewhere–such as bright red current jelly [for cookies] or Siggi’s liquid yogurt, just two of many examples. I’ve complimented the manager at the 908 Second Avenue branch, Bob Siefring, on this accomplishment. Vegetables and fruits are fresh. When they have a sale, it’s a good one. [I wrote about one in a June 2016 post.]

Speaking of Siggi’s, I dropped by at a time an employee was filling refrigerator shelves  and asked if he had any of the blueberry flavor [the best]. He left his post, walked briskly to the storage area and brought out a bottle. Another time I couldn’t find mushrooms and the young man neatening the onion display stopped and walked with me to the spot when he could easily have pointed me in the right direction.

We live above a grocery store that bears a well known name in the city and apart from milk, water and seltzer; it rarely has what I am looking for. In spite of sky-high prices, it doesn’t carry fresh cider bottled locally. Morton Williams does. [There was a time you could only buy this cider from the farmer’s market or a specialty food store.]

Do you have a local grocery store—or any establishment—that’s a diamond in the rough, one that surprises you because it’s so much better than you might expect it to be?

Todd Schnitt, co-host with Len Berman of the morning drive show on WOR 710 radio in NYC, deplored the slogan on a tee shirt that a young woman wore on the plane he, his wife and two kids were boarding recently. It promoted the F-word within a snarky comment. He was irritated that his kids had to see it.

He’d wished the crew had asked the woman to either wear her shirt inside out or buy another one at an airport shop as he’d read that other flight attendants had done the same. He also mentioned women boarding commercial flights in ridiculous décolleté who have been told either to cover up or leave.

Schnitt is no prude: He isn’t afraid of the racy story. He seems obsessed with Anthony Weiner and others caught in twisted situations of a perverted sexual nature. He reminds those who object—usually women–that his audience is young to middling-aged men.

A day later an out of town friend told me that he was choosing some chocolate cupcakes for a five year old from a bakery often filled with kids buying treats. [He’d forgotten to recognize the child’s birthday and was seeing his dad and wanted a surprise at the ready.] “We call those Prozac cupcakes,” said the counterman. 

This friend doesn’t shock easily either, and even though he knew the baker picked what she thought was a clever name in an attempt at humor—as in desserts named “death by chocolate”–he wondered whether his choice was right for a chocolate-loving child and about the appropriateness of the name in the first place.

Do you think Todd and my friend are being prissy? Have we lost our compasses as to what’s funny–when–and in what context?

The words “safe” or “healthy” appeared nowhere in Daniela Hernandez’s Wall Street Journal article, “GMO Tomatoes May Stay Firm Longer–The genetic tweaks don’t significantly affect color and may preserve flavor, according to a new study.” She covered highlights from a paper published in Nature Biotechnology that showed that the modified tomatoes stayed firm for 14 days after they were picked, significant for shipping and shelf life.

When tomatoes are old they wrinkle

And there was something else. The study, partially funded by Syngenta [seeds and pesticide], was performed at the University of Nottingham in the UK, a country that forbids people from eating genetically modified foods, so that nobody knows how these two-week-still-hard tomatoes taste!

Growing up in NYC before the advent of farmers’ markets, I disliked supermarket tomatoes that tasted at best like mushy apples. I realized how delicious the fruit can be when I lived in a foreign country where farmers waited until the fruit was a deep red before picking and selling.

“It’s unlikely the same DNA-wrangling technologies will be used for tomatoes grown commercially,” wrote Hernandez. “The tomato market isn’t big enough to ‘justify the cost of going through the regulatory hoops’ necessary to sell genetically modified tomatoes, said USDA plant molecular biologist James Giovannoni. ‘That is why the GMOs [genetically modified organisms] currently in the market are major crops, like maize or soy.’”

Hernandez continued: “The research’s benefit is providing a road map to genes breeders could target. It’s more likely they would cross tomatoes with less pectate-lyase activity to commercial varieties and select those that are firm and tasty, he added.” [Not quite sure what that means.] “That will require growers to figure out what conditions give them optimal flavor and texture, at the right harvest time.”

So should I worry about the definition of “commercial growers?” Obviously they sell to behemoths like Del Monte and Heinz but what about the farmers who sell to small grocery stores, restaurants and at farmers’ markets—will their tomatoes eventually be tweaked to support more favorable shipping and storage or are they subject to the same complicated regulations as commercial growers? Do you believe that a genetically fiddled tomato will be safe and healthy to eat?

I love both a great idea and ice cream so when I read about the two in Charles Passy’s Wall Street Journal article, “Ice Cream Craze Soothes a Steaming City–Purveyors and entrepreneurs say the demand now churns year-round,” I had to share.

He mentioned Maryellis Bunn’s The Museum of Ice Cream. It’s such a hit that the pop-up–July 29 to August 31–has long been sold out. It’s in New York’s trendy meatpacking district, a stone’s throw from the High Line and Whitney Museum.

According to its website, the museum is “curated by a collective of ice cream obsessed designers, artists, and friends.” It boasts interactive highlights such as “a swimmable rainbow ‘sprinkle’ pool, edible balloons, an immersive chocolate room and a collaborative massive ice cream sundae.” There will be tastings of futuristic ice cream created by Dr. Irwin Adam, Future Food Studio founder. I checked out his Facebook page. The Toronto-based consultant is working on two pasta sauces: mealworm and cricket Bolognese.

Passy also wrote about some of the popular ice cream taste sensations in and around the city this summer: “black-colored coconut ice cream that takes its distinctive hue from coconut ash” at Morgenstern’s Finest Ice Cream. In addition there’s “10Below, which focuses on the Thai-style rolls made using a flash-freeze technique—hence, the company’s name. The ice cream is prepared by pouring the mix on a super-chilled plate, then rolling the finished product, like it was dough.” Popular as well are “gargantuan and creatively conceived milkshakes, priced as high as $15. They go by names such as Sweet N’ Salty and Sour Power” at Black Tap Craft Burgers & Beer.

Having mentally gorged on some of my favorites–peppermint stick, caramel and coffee ice cream–I followed the museum idea and took a gander at the 26 “strangest museums” featured on www.travelandleisure.com. Some include the International Banana Museum; Museum of Pez Memorabilia; Devil’s Rope Barbed Wire Museum; National Museum of Funeral History and the SPAM Museum that on its website calls itself M.O.M.A. for the Museum of Meat-Themed Awesomeness.

If you go to The Museum of Ice Cream, please share your review. What’s your favorite flavor and brand—or ice cream memory? Do you eat ice cream year around? Have you been to any memorable offbeat museums here or abroad or is there one you would like to visit or create?

10Below Thai-style ice cream rolls

There’s a surprise associated with an unexpected outcome, mostly happy, but not always.

Juicy

I am grateful when a grocery store cashier gives me the discount when I buy only one in a promotion offering a fantastic price if I buy two. It happened when I bought a giant Tropicana OJ at Morton Williams this week. I didn’t want, nor could I use, two. Her decision put me in a good mood and the store on my “I’ll be back” list.

Check it out

I put a stop-payment on a check when I learned that a hefty May payment never arrived. The USPS let me down. I went nuts. When I arrived at Chase Bank in Pleasant Valley, N.Y. the Friday before Memorial Day weekend, I was rattled. I saw my stellar credit rating going up in smoke.

Stacia Zimmerman, bank manager, greeted me pleasantly and was sympathetic. She made a copy of the new check and late notice for my records and gave me an extra copy of the stop-payment confirmation to include with the check. She even gave me an envelope so I could go immediately to the nearby post office to zip the replacement check by Priority Mail! To my astonishment, she waived the $30 stop payment fee as well.

I also noticed that Ms. Zimmerman called almost every person who entered the bank by name. She merged a charming, small town feeling with the benefits of a very big bank.

Dining Disaster

Then there was the dinner that we’d happily anticipated at a restaurant we’d visited for brunch and lunch, marveling at the food and cheery service. When we arrived the place looked fairly full but not jammed, however there were only two waitresses in view. We were seated  promptly by a pleasant server—the older of the two–and then ignored. We waited and waited. Eventually, after perhaps half an hour, the other waitress took our order. Then we waited again.

An hour after we had arrived, having asked three times for two glasses of white wine, only one arrived half full in a diminutive Champagne glass and the second, 10 minutes later. Meanwhile, staff was handing out beer and wine to those waiting for a table.

Did I mention that the AC wasn’t on and it was 80+ degrees outside? People tend to eat–and order more–when not roasting.

Our main course and one of two appetizers arrived together half an hour after the wine. They tasted fine, but still. We never saw the bread; no spoon came to capture the sauce in one dish. We’d given up by then.

The course we didn’t get remained on the check. My husband had to send it back a second time so the tax reflected the reduced total. He’s a generous man, but he was irritated.

At the next table when food arrived for a graduate and five celebrants, there was nothing for one in that party. She slapped her head in exasperation. Once they’d eaten the grandmother said, “The food was good but the management severely lacking.”

What had happened? The restaurant didn’t realize that it was graduation weekend for a local college, [a waitress admitted], and wasn’t prepared. By not turning away the unexpected  customers to handle only the number they could manage, they ruined the evening for everyone.

Can you share unexpected outcomes, both good and bad? What else might the restaurant have done to salvage its disaster?

While art might come to mind first on the subject of fakes, [I covered that angle on Monday], there’s plenty going around that’s unrelated to pictures. Here I describe a telephone wolf in sheep’s clothing who is prowling the phone lines of Dutchess County, NY and a legitimate business that boasts a healthy, suitably ecological–if ersatz–meal in a bottle.

Taxing

I was alarmed last Friday night by a message left on our home phone that went something like this: “I am Denis Grey calling about an enforcement action executed by the US Treasury. You should cooperate with us to help us to help you or this would be considered an intentional attempt to avoid appearing before a magistrate of court or a grand jury for a federal criminal offense.”  Denis gave a phone number to call. He never said my name.  

My husband wasn’t disturbed—he said we’re up to date on our taxes for one thing and that the IRS would write before calling in any case. I felt antsy until I checked out the number online and saw that others had also heard from “Denis,” confirming this IRS scam.

I mentioned the Denis message to the attendant at my dry cleaner and she’d received the same as had the next two customers, one of whom had seen it covered on TV news. Pretty sure that anyone foolish enough to return the call would be asked to confirm their social security number or to provide other personal information.

A few days later I got a text marked urgent supposedly from Chase Bank telling me to call a number with 860 area code immediately. There were a string of others online who had also received the text, some from faux Chase, others Bank of America. One person reported that his text noted that his credit card was deactivated and in order to re-activate it he was prompted to enter his 16-digit card number. Sure. Right away.

Taste Sensation-less

Wall Street Journal columnist Christopher Mins wrote “The End of Food Has Arrived, Finally.” He welcomes a quick and easy way to eat healthy, cheap food [$2.50/bottle] on the run with a bottle of Soylent. He wrote that the company claims that its 400 calories from the plant sources of protein, carbs and fats, contains a quarter of daily nutrients.

The taste of Soylent today is “much evolved from its nearly unpalatable first version,” in Mins’ opinion. Not a novel concept, he lists predecessor meal replacement products such as the wine, bacon and twice-baked bucellatum biscuits ancient Roman soldiers carried to the portable soup Lewis and Clark lugged cross country. He qualifies the drink as “the most recent and highly evolved version of the convenience foods without few of us could function.”

Soylent. Photo: soylent.com

Mins reminds the reader that food is “a deeply personal, cultural and even political phenomenon, which is one reason Soylent touches a nerve. But it’s precisely the time in which we find ourselves—when our humble daily bread pales in comparison to the meals we see on social media, and our health and environmental consciousness becomes more acute than ever—that a generic and convenient food replacement like Soylent starts to make sense.”

Have you ever been alarmed or duped by a scam artist on the phone, by email or text?

Have you tasted Soylent in its first and/or current iterations? Do you seek out less tech-y yet healthy substitutes for a quick meal—like drinkable yogurt–when you are on the run? To ensure that there’s enough food to go ’round, should we force ourselves to opt for foods like Soylent?

Take Care: The Good

I got a generous 30 percent discount offer for online purchases from CVS, a pharmacy chain. Among other things I ordered a $45 OTC product my husband eats like popcorn. I’ve taken advantage of this offer many times.

Whether in the store or online, I am very careful to choose the right version as there’s one for kids that looks pretty much the same as the one he uses. So I was surprised when I opened the box and there was the kid’s version. I clearly clicked the wrong package–I hadn’t reviewed the order when the email confirmation arrived. [I’d never made a mistake like this before.] I called customer service, admitted my mistake and was given a bunch of options. I chose to return the box of kid’s stuff to a retail store and the cashier gave me a gift card equivalent to the amount I’d paid: A seamless collaboration between online and retail operations. I’m a fan.

Fishy: The Bad

I get email notices of special promotions from a fish store that assumes that everyone has a big family: You get a free pound of the fish of the day if you pay for a pound. If you like fresh fish–which is why people shop here–freezing the extra won’t do. So while it may seem like a great deal, it’s of little use to some–such as me. Why not just offer a smaller percentage off per pound?

Hot Dog! The Ugly

As I left to run errands I noticed a crowd of students who attend a college down the street from my office, gathered around a table on the sidewalk in front of a small food establishment. You often see a person handing out food samples in little cups from a tray. Tables on a city sidewalk are unusual.

On my return only three people were in an orderly line so I could see what was on the table and I joined the line.  Along with a sign declaring “free hotdogs” were two bottles of condiments and a tray with the snacks. The line moved quickly, I was next and there was one dog left. Just then a man arrived at the table from the other side and he stopped. The server looked at me, looked at him, and handed him the last hotdog.

I calmly said to the server “You made a mistake. You saw I was next. My office is two doors up. I was about to tell the 10 young men in my office about this business–they order out daily. I won’t now.” She stuttered that there were more inside but I was off.

What a shame: The owner meant well and now someone on staff has turned off a potential customer who will never go inside only to expect to be faced with similar discrimination. Also lost is positive word-of-mouth, the best marketing tool there is for a food place.

Can you share any good or bad promotions of late?