Archive for May 9th, 2019

Service of Little Things Mean A Lot

Thursday, May 9th, 2019

Like a paper cut the tiniest thing can irritate big time. The fix is often so simple as to be ridiculous. Yet it can take time to face.

The bathtub in my new apartment needs a stopper. When we first moved in I bought the wrong size and for two months I’ve annoyed myself every day by having to adjust the thing several times to fill one tub. The stopper would slip out of place with the force of the water hitting it so the water leaked out.

For $1.49 at a full-price midtown NYC hardware store two blocks from my office and a proper measurement of the bathtub drain I solved the problem in seconds. Such relief! And it took me weeks to attend to this simple chore.

In another instance I was at CVS Drug Store looking for an item. As I scrunched to the ground and up again several times in front of a brand I heard a voice on the loud speaker: “Customer in the makeup department.” I was the only one there! I wondered if I’d touched a button—I hadn’t.

An employee appeared [spooky] and asked if she could help. I told her what I was looking for. They had split the brand so that half of its products were on one side of the aisle and the other across the aisle! I’d never have figured that out. Amazing! She apologized and admitted that the placement could be confusing.

Are there little things that get on your nerves in your home or office that would take little to fix and would make a big difference? Do you attend to them immediately or drag your feet? Has obscure merchandising in a store tripped you up? Do you think CVS has lost sales by splitting a brand’s beauty products across an aisle?

Photo: cvshealth.com

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