Archive for July 1st, 2019

Service of Who’s the Boss II? Social Security, A Bank & A Museum

Monday, July 1st, 2019

Photo: db4beginners.com

The answer to “who’s the boss?” often muttered as a rhetorical question, isn’t always negative, though in two of the three following examples it is. Sometimes a decision-maker deserves praise and other times, he/she doesn’t seem to be watching the ball. In either case, you really may want to know.

I’ll start with a happy surprise.

Feeling Secure

Photo: en.wikipedia.org

I’ve recently needed to make countless calls to ask for documents and information. I lucked into Mr. Gopaul who picked up the phone at the West 48th Street NYC Social Security office. He didn’t pass me on to someone else as seems to happen increasingly these days, but quickly answered my questions, some relating to recent correspondence. I asked for his name so I could write a letter to recognize his exemplary service. His voice, at first impatient so as to get on to the next call, softened and he ended our conversation saying, “bless you.”

Who’s the boss? I took to Google.  My letter to the regional Social Security director went out that day.

One + Zero=Five

Photo: credit.com

In the private sector, I had a different experience. A bank handling my husband’s pension—Bank A–needed to take back a direct deposit payment I wasn’t entitled to.  My retail bank—Bank B–said it happens all the time and would handle the request from Bank A.

But Bank A didn’t take that one simple step. Instead, it sent me three documents, each one with different information and dollar amounts about upcoming payments. Two customer service people couldn’t figure it out any more than I could. To pay itself back Bank A has instead given itself five steps–that many more times to mess up—instead of one. I’m neither a banker nor a numbers person but this doesn’t compute. Who’s the boss?

Water, Water Everywhere….

I received a sell piece from a major museum for a five day trip to the Berkshires accompanied by the institution’s curator of American paintings and sculpture. I know this area well and have been to most if not all of its museums—there aren’t many–but was tempted by an excursion not too far from NYC with a knowledgeable curator. The fee got my attention–$5,999 per person double rate or almost $12,000 for two—but the charge is not why I ask “who’s the boss?” The “Rate Includes” section on the sell piece was the reason. You get “bottled water and coffee/tea with all meals.” For $12,000, I wouldn’t call this out any more than I would put on a dress’s price tag “$175 includes thread and zipper.” The program director should have deleted this and created some toothsome or valuable perks for the sell piece. [I also noted that not included are “meals not specified.” Let’s hope participants get all meals.]

Do you sometimes wonder who’s in charge and if the person is focusing on the work? Do you take time to find out who’s the boss to credit people who have done a superlative job as well as to gripe about those who don’t?

Photo: twitter.com

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