Archive for August 5th, 2019

Service of Loosey-Goosey with the Time: Tut-Tut Amtrak!

Monday, August 5th, 2019

Photo: blog.amtrak.com

I am spoiled by Grand Central Terminal and passionately dislike the way Penn Station in NYC operates because it treats its passengers like cattle. You can’t stroll to your seat at leisure as early as 15 to 20 minutes ahead of departure as at GCT. Instead you’re lined up like convicts and treated little better than cattle. More about my recent on-boarding experience below.

Because I’d not been to Penn Station in a dog’s age, I visited to buy my ticket the Monday before a Thursday trip upstate. I had no idea what the lines were like on a weekday in summer and with an 8:15 a.m. departure, didn’t want to get there early yet still miss my train.

I asked for a one-way trip to Whitehall, NY. My hostess told me the time and I’d confirmed it online.

“That train leaves at 7:15,” said the ticket clerk. In fact, it did. [My hostess was surprised because she’d called Amtrak the day of my arrival and the voice message matched the online information, confirming an 8:15 a.m. departure.] I wonder how many people missed the train that travels only once a day.

For no reason I could fathom we subsequently had a 45 minute layover in Albany.

I asked for a schedule—to learn the destination station and also the stop just before mine. “There are none,” said the clerk.

Photo: en.wikipedia.org

On my second arrival at Penn Station at 6:45 a.m. on Thursday I found two lines of passengers and asked the person ahead of me, “Does this train go to Canada?” Answer: “Yes.”

Turns out there were two trains going to Canada: one to Montreal and the other, Toronto. I had no idea where my train was headed—remember: there were no schedules to reference and my ticket [photo above right] identified only my destination.

Meanwhile an Amtrak employee was shrieking at the passengers, treating us as though we were imbeciles if we were in the wrong line. The secret was in the number that was printed on the ticket. There it was on mine, along with many other lines of numbers, without any ID as to what that number referred to.

Photo: nyclens.com

At Grand Central there are stairs to negotiate to reach a few tracks otherwise there are mostly ramps and an optional elevator or escalator broken up so each ride is short. For Amtrak, to reach the platforms, there are steep, narrow escalators that aren’t convenient if you’re juggling a suitcase, handbag, tote with reading material and cup of coffee. [I won’t buy a cup of coffee before boarding again if my hands are full!]

Fortunately I thought to pull out my ticket to show the angry, screaming Amtrak employee before I reached the front of the line that headed for the escalator, where she stood. With all her caterwauling, never once did she ask the passengers to have their tickets in hand. She was a terrible representative for any business.

This intro to the trip was a shame as the train itself was comfortable, clean and accommodating. Unlike Metro North’s commuter trains out of Grand Central, this one had upholstered seats, tray tables, a waste container, several WCs and water as well as a snack car.

Have you been surprised–good or bad–by a travel experience lately? When confronted by a grouch who screams at you and the other passengers, do you respond in kind?

Photo: frugalfrolicker.com

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