Archive for June 18th, 2020

Service of Uneven Performances During a Pandemic

Thursday, June 18th, 2020

Photo: facebook.com

When a company or organization works well these days it does so splendidly and when it doesn’t……I’ve encountered both.

Kudos to the New York State Department of Motor Vehicles. In spite of the pandemic, its staff sent me a receipt in record time acknowledging they’d destroyed the license plates we’d shipped to them. Shortly thereafter I received a refund check for what they owed me because there was still time on my registration.

It took a shockingly few minutes to cancel my auto insurance. When I called USAA the customer service person trusted the date on my motor vehicles receipt and voila! Done.

Photo: thecity.nyc

On the other hand, the New York State Board of Elections so far gets an F. I requested a write-in ballot well over a month ago and since have read and heard countless suggestions from the NYC Mayor and others urging folks to do the same. The deadline to vote in the June 23 primary is approaching and no ballot as of yesterday. I reported this to my councilman’s office. The staffer who took the message said that someone in the office was looking into this as plenty of others are in the same boat.

Photo: Techcrunch.com

Have you tried to call Verizon? Ha! What a rigamarole to report a change of address! I was refused access to my online account; live chat doesn’t handle this task and sent me back to the site I couldn’t enter. There is no place on the bill to  make the address adjustment. I pleaded with Mr. or Ms. Live Chat for a phone number which I got. I called,  clicking on “technical difficulties” to get a person who heard my distress and transferred me to a woman in the finance department. Jackpot. Let’s hope I get the next bill at the right address. Time wasted: 3/4 of a frustrating anxiety-provoking  hour.

I filled out the online United States Postal Service change of address form and when done was asked for my credit card number. I thought “I must be in a scam lookalike website,” and clicked off. I then asked for the old fashioned paper form at the post office and mentioned the credit card request that had alarmed me. The postal clerk told me that I was on the right site and that online address changes cost $1. I’d be happy to donate $1 but the reason for the charge and credit card request should have been made clear. I’ve been burned before: I thought I was on a site that I had accessed. It was an almost-the-same address. The mistake scrambled my computer requiring an expert to salvage it.

One friend still waits for her stimulus check when everyone else seems to have received theirs; another in an adjacent state hasn’t seen a cent of unemployment money in six weeks. She called the office 70 times one day and couldn’t get through.

Please share experiences that you have faced trying to get things done during the pandemic– more remarkable than exasperating I trust.

Photo: faq.usps.com

 

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