Archive for January 4th, 2021

Service of Inspiration: It’s All About Attitude

Monday, January 4th, 2021

Photo: thedancebarn.co.uk

Service is the root of my posts and the inspiration of my 12 year old blog. Memory of exceptionally bad service I received since I was a teen remain and fascinate me which is why I chose the topic. [I even remember a bus driver who yelled at my mother when I was young.]

I’ve previously written about the ruthlessly nasty man behind the engagement ring counter at Cartier. My fiancée and I were in our early 20s. His nasty attitude made its mark. Fully aware that this was only one person, I have nevertheless avoided the brand ever since.

I had a flashback to that exchange when I entered the local liquor store I’d frequented since the pandemic started after a lovely New Years Day walk with a friend. I didn’t recognize the two behind the counter in the otherwise empty store. They were chatting in French and didn’t greet me. I had a gift card burning a hole in my pocket. I asked them “Can you please recommend a good red wine in the $10 range?”

One of them answered “No,” and turned back to his conversation. The single word felt like a slap.

Photo: blog.fivestars.com

I’ve never worked in retail sales but given a live customer and the fact there were no other customers waiting I’d have shown her a red costing $15 if necessary saying “You should give this one a try even though it’s a bit more.”

I wished I’d not let my French rot over years of neglect or I’d have mouthed a few choice words. Why were they working in a store with specially priced wines prominently displayed by price from $5.99 to $15?

I never gave Cartier another chance though I plan to return to the wine store to learn if the men are new owners or employees. If the latter, I will share my experience. If the former, I will find another store.

My wine store of choice is Trader Joe’s on 14th Street. Trader Joe’s hasn’t delivered in a few years and is not convenient–I avoid public transportation for frivolous reasons these days. Wine snobs: sneer all you like but I have been happier with wines I’ve bought there starting at $6 than I have some at $16 from the local store.

Have you noticed that insulting service is infrequent these days and therefore more startling? Do you have recent superbly good or bad service experiences to share?

Photo: locations.traderjoes.com

 

 

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