Archive for January 18th, 2021

Service of Discounts II

Monday, January 18th, 2021

I’m a lifelong discount shopper and I love sales.  I wrote about false advertising six years ago and a year before about a restaurant sued by an anti-religion group because it offered a discount to those who said grace before eating. Bait and switch irritates me most.

In the days I bought shirts for my husband at a well known haberdashery I was fooled year after year by signs in the window touting a 50 percent discount. You learned inside that you had to buy three shirts for the discount to kick in. I’d always hoped that they’d stop the shenanigans.

Photo: pinterest

The words “UP TO” hidden in mouse type–in emails and online as well–get me too. It would take crack FBI detectives to find the one reduced item at “up to 70 percent off” usually available only in size extra small. Why not offer a generous 30 or 40 percent to all discounted items?

I ordered stationery online from a small company. The sponsored Facebook posting that caught my eye offered a 15 percent discount [they rarely if ever discount] and once on the site I responded to a request for my mobile phone number so they could send me texts. For this information they offered a 20 percent discount. I hesitated buying anything when I saw the total and I left the site. In an email, they offered me $5.00 to place an order.

But I got no discounts when I finally placed the order so I immediately wrote customer service–it was New Years weekend–and heard back promptly on the first business day. Meanwhile they had shipped my order. Customer service agreed to return 15 percent to my credit card in spite of my reminding the clerk about the 20 percent and the $5. I love the cards–I’ve bought from them before in person and online usually at full price–but will think 20 times before ordering again.

Are there discount practices that irk you? What percentage do you think is enough to move you to consider buying an item on sale–20? 30? 40? 70? Have you avoided retailers or manufacturers because you felt flimflammed by their sales practices?

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