Service of Coming Clean: Verizon and Laundry Card Supplier Make it Impossible
November 24th, 2014
Categories: Phones, Service, Smartcards, Training
Lots of apartment houses have laundry rooms and before the washing machines were retrofit to accept cards–a blessing–we had to collect countless quarters to wash and dry. It was nerve-racking.
It’s easy to fill the cards. You slip a credit card in a terminal on the laundry room wall, type in the amount of money you want to add to the laundry card and you’ve fed it.
This works if there’s telephone service.
Verizon has been unable to fix the building’s telephone since October 17. On that date building management was told it would be up and running by November 8. Now the fix date is November 20-something. Today is November 24–the building still has no phone service.
As my laundry card had run out of funds I explained this no-phone situation to someone at the laundry card company and asked them to take my credit card number and whisk me another card with $25 on it. A very polite person told me she couldn’t take this info over the phone. She said to mail my card to them with a check for the amount of money I wanted on the card, with a letter telling them what to do. Tick, tick, tick [will they wait for the check to clear or until they have 20 cards to make before cutting mine?] and the pile of laundry is mounting.
I know what you’re thinking: “So go to a Laundromat!” There isn’t one in our neighborhood anymore. There’s a restaurant where one used to be.
Does it work? No. Calling it a smartcard is a misnomer.
We discovered this with three week’s laundry distributed in three washing machines. More phone calls. More time wasted. When I called for the second time on Friday, the voice on the phone told me that they don’t take checks and asked why I didn’t give my credit card.
And now we’re out the money that was left on the card that we sent for refill plus the $25 on the check.
In this day of high speed everything, I find this snail’s pace Verizon performance to repair a commercial line and the confusion, lack of training and inefficiency of the laundry card company incredible. [Do they realize that they are losing money if people can't store money on their cards and use their washing machines?]
Have you been inconvenienced or flummoxed lately by technology you can’t access?