Service of People Who Make You Happy

December 3rd, 2015

Categories: Communications, Happiness

Happy face

There are some people who are not your dearest friends or relatives but what they do and/or how they treat you and others make you happy.

Drilling Down

Dr. Jaslove

Dr. Jaslove

I got a message from my dentist, Alan Jaslove, DDS, this week. Normally this wouldn’t make me happy as I’ve spent far too many hours since childhood in a dentist chair or quaking at the thought of the next visit. But this call was to thank me for having written a review of his dentistry on Yelp. So what’s the big deal? He runs a busy practice, has a wonderful receptionist who has known me longer than I’ve known him [I went for years to his partner, now retired], and he could have asked Rose to make the call. But he took the time to call himself—and he didn’t have to thank in the first place. By the way: That’s the kind of care Dr. Jaslove grants his patients.

Happy Talk

Bob Marrone

Bob Marrone

Then there is Bob Marrone, the host of The Morning Show with Bob Marrone at Cumulus WFAS 1230 AM in White Plains NY. I was hoping he’d interview a client. As I didn’t hear back after I sent a few emails and left a few voice messages, I wrote him a letter. I was late to work one morning—actually I was at Dr. Jaslove’s office. [He was rescuing a tooth.] On my return there was a phone message from Bob and as I was about to return his call, the phone rang and there was Bob calling again—to apologize. He said his phone and email were down for days and was sorry I had trouble reaching him and for his not responding in a timely manner. In my line of work following up with the press is normal. Media apologizing for being unavailable is unusual. Bob is a charming, gracious man and his interviews are spot on. He is the voice of Westchester–a crack communicator both on and off the air.

Tech Savvy Plus

Brandt ZieglerBrandt Ziegler, [Photo right], is the service coordinator for one of the businesses in the office in which my office also is. He is interesting, interested, fun and tech-savvy. This week he turned around an after-hours computer crisis for me in minutes—[though he’s usually here until 7 pm so technically it wasn’t after hours for him]. But he was on the list for this post long before this happened because he makes people he speaks with happy. His cheerful attitude, enthusiasm, exemplary manners with everyone at the office, quick smile and sense of humor set him apart. He’s a hip throwback—refreshing to be around. His clients, colleagues and boss are also fortunate.

Does an above and beyond approach reap benefits as much for the donor as it does the recipients? Can you add to this list?

above and beyond

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12 Responses to “Service of People Who Make You Happy”

  1. hb Said:

    You make a heck of a point.

    I’ve had the same doctor for 30 years, a surgeon who has cut me up/looked inside me for 25, two dentists in 50, and another specialist again for 25. They are not close friends, but they seem “to go the extra mile” for me, and I’m sure that their knowing me makes a difference in the quality of the care I’ve received. (A retired doctor cousin has confirmed to me that from the doctor’s point of view it is a big help to know your patient.) What do the doctor’s get out of it? A steady customer in unsteady times.

    As to good turn doing, I’ve never regretted helping someone out even extensively. I think the payback has been all the unrewarded favors others have done for me.

  2. Jeanne Byington Said:

    hb,

    I hesitate to toss a negative thought into this positive post and your uplifting comment, but I suddenly remembered folks who take advantage of people like you and other good people who cheer, are responsive to, and are respectful of others. They are the subject of another post, one I won’t be writing soon as I want to bask in the glow of these special people.

  3. Martha Takayama Said:

    The security force in charge of my office building gives us not just a feeling of confidence and protection, but of camaraderie. The Supervisor is highly educated, diplomatic, sophisticated and unfailingly thorough in his job. His gracious standards are the model for those who work with him, and consequently everyone’s day is more pleasant.

    I just recently went to Partners Urgent Care in Brookline, MA , worried about what did turn out to be an infection. I was frightened and anxious. The nurse who initially attended me was kind and helpful. She suggested that in view of the hour and the possibility of the need for an X-ray that their service could not provide I go directly to the Emergency Room of the nearby hospital, to avoiding further delays. She was reassuring and calmed me, so that I left feeling appreciative and less frightened.

    There are so many examples in daily living where just being pleasant and gracious nd extending a kind word or making a small gesture can make one feel better. I do believe it works for both sides of the equation.

  4. Jeanne Byington Said:

    Martha,

    I hope that your infection is well gone and that your reception at the hospital was equally satisfactory. It’s not the patient’s fault if they need help!

    I worked at an agency once where the receptionist answered the phone with almost an angry bark, as in “yessssssss?” One day, before office hours, the phone rang, so I picked up and the caller was from overseas. I took the message and when we were about to hang up the person thanked me for being patient, saying she was terrified to call NYC as people were usually so brusque and difficult. When I observe or am verbally attacked, I think it is sad and unnecessary because as you point out, it’s better for both parties if each is cordial, helpful and polite.

    As for the building security staff, they enhance the value of the real estate. I hope that they are compensated by building management accordingly!

  5. Lucrezia Said:

    Why suggest that family and/or close friends are automatically a source of joy? No group has a monopoly on sanctity, and even the closest family members can and will throw each other under the bus. This ranges from sheer pettiness to murder, as per all too frequent lurid headlines.

    That said, there are crowds of “outside” people who make ones day, and let’s be thankful for them!

  6. Jeanne Byington Said:

    Lucrezia,

    I didn’t want to hear about faithful brothers, devoted spouses and children, loyal friends that some are fortunate to have, but rather those who dip in and out of our lives, who enliven the day-to-day, who surprise us with their thoughtfulness.

    I, too, am thankful to the “outside” people. I hope that they multiply!

  7. RCF Said:

    I quote a recently received Chinese Fortune cookie:”Our happiness is greatest when we contribute most to the happiness of others.”

  8. Jeanne Byington Said:

    RCF,

    Amen. Would that this were the drumbeat that drowns out the cacophony of angry voices encouraging us to insult, injure and shriek at one another and worse.

  9. Donna Boyle Schwartz Said:

    Donna wrote on Facebook: Love these examples–and something for us all to emulate!

  10. Jeanne Byington Said:

    Donna,

    A world filled with people using their approach would work better than medications, arms and angry words.

  11. David Reich Said:

    Jeanne, yes Bob Marrone is a special person and I’m lucky that I know him too.

    But remember, we often get back what we put out there. So these people who’ve been nice to you, who’ve gone above and beyond, are often responding in kind to the way you treat people.

    I’m sure if some people were to write a post like this one, you’d be on their list.

  12. Jeanne Byington Said:

    David,

    What a lovely thing to write! Typical of YOU, thank you. Had this post–or others like it–focused on true/blue/loyal friends, you would have been on all the lists!

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