Service of People Who Make You Happy
December 3rd, 2015
Categories: Communications, Happiness
There are some people who are not your dearest friends or relatives but what they do and/or how they treat you and others make you happy.
I got a message from my dentist, Alan Jaslove, DDS, this week. Normally this wouldn’t make me happy as I’ve spent far too many hours since childhood in a dentist chair or quaking at the thought of the next visit. But this call was to thank me for having written a review of his dentistry on Yelp. So what’s the big deal? He runs a busy practice, has a wonderful receptionist who has known me longer than I’ve known him [I went for years to his partner, now retired], and he could have asked Rose to make the call. But he took the time to call himself—and he didn’t have to thank in the first place. By the way: That’s the kind of care Dr. Jaslove grants his patients.
Then there is Bob Marrone, the host of The Morning Show with Bob Marrone at Cumulus WFAS 1230 AM in White Plains NY. I was hoping he’d interview a client. As I didn’t hear back after I sent a few emails and left a few voice messages, I wrote him a letter. I was late to work one morning—actually I was at Dr. Jaslove’s office. [He was rescuing a tooth.] On my return there was a phone message from Bob and as I was about to return his call, the phone rang and there was Bob calling again—to apologize. He said his phone and email were down for days and was sorry I had trouble reaching him and for his not responding in a timely manner. In my line of work following up with the press is normal. Media apologizing for being unavailable is unusual. Bob is a charming, gracious man and his interviews are spot on. He is the voice of Westchester–a crack communicator both on and off the air.
Tech Savvy Plus
Brandt Ziegler, [Photo right], is the service coordinator for one of the businesses in the office in which my office also is. He is interesting, interested, fun and tech-savvy. This week he turned around an after-hours computer crisis for me in minutes—[though he’s usually here until 7 pm so technically it wasn’t after hours for him]. But he was on the list for this post long before this happened because he makes people he speaks with happy. His cheerful attitude, enthusiasm, exemplary manners with everyone at the office, quick smile and sense of humor set him apart. He’s a hip throwback—refreshing to be around. His clients, colleagues and boss are also fortunate.
Does an above and beyond approach reap benefits as much for the donor as it does the recipients? Can you add to this list?