Service of Sharing
February 22nd, 2016
Categories: Restaurant, Service, Service Personality, Sharing
While some remember every course they ate at a remarkable restaurant, I tend to recall details of fabulous or lackluster service and that I liked the food.
Years ago I invited someone to lunch to thank them for a kindness at a lovely, now defunct, midtown restaurant. We decided to split an appetizer and each ordered a main course. When the appetizer arrived I was mortified: There was one scallop in sauce, hardly enough for one much less two. The waiter hadn’t said a word.
Recently I was with a guest at Café Fiorello, across from Lincoln Center, and benefited from the opposite experience. We both had a yen for lasagna. The waiter asked if we were planning to split it, which we hadn’t considered, and having once been burned, I asked him about portion size. Satisfied, we followed his suggestion, shared a salad as well and when the lasagna came—expertly divided in the kitchen and artfully plated–we were so grateful. The portions filled each plate and after eating far too much of the bread and salad, neither of us could finish our half.
I’m always delighted to observe anyone do their job both well and beyond the call. Have you experienced a wonderful meal thanks, at least in part, to the wait staff? Have you run into a snag by sharing a portion that was far too small to split?
Tags: Cafe Fiorello nyc