Service of Make Your Prices Clear, Please
October 24th, 2016
Categories: Prices, Restaurant, Retail
A friend—I’ll call her Leslie–who is up to date on all things restaurant and retail shared a complaint that I’ve grappled with myself for years: She wants to know what something costs without having to ask.
Leslie wrote: “I ventured downtown to the new Target on Greenwich Street [NYC]. There is a Chobani shop inside that sells food and yogurt. The staff is very personable; however there are no prices on food on display like dips.”
She continued: “I find having to ask someone for prices so annoying. There is a tiny candy shop on the Upper East Side that also sells ice cream. There are no prices on candy so you have to ask about everything…..and you know the prices will be inflated. I said to the owner the first time that I think it would be helpful to have the prices listed and he said ‘I don’t mind telling you.’ But I am one of those people who decides in my head what something should cost so I don’t like not knowing, meaning I wouldn’t ask if I knew something is priced ridiculously!”
Back to the Chobani experience, Leslie added: “Chobani guy says: ‘Enjoy the rest of your day’ to everyone as they leave…that gets tiresome too if you’re in the store for a while! I ordered half sandwich and half salad. Pretty good. But they don’t accept the Target Visa….meaning no discount like I get on everything else in the store. Strange!”
When I go to an art, craft or antique show—or store–I also much prefer seeing what the prices are without having to ask. And you? Do you know why retailers and restauranteurs force people to converse with staff? Do repeated expressions–like “no problem”–irritate you as they also do me?