Service of Empty Promises: Staples, J. Press &

March 1st, 2018

Categories: Fair and Square, Retail, Sales

Photo: pinterest

Staples advertises that if you place an online order by 5 pm you’ll get the product[s] next day. That didn’t happen this week when we ordered a printer. Irritating: If you can’t do it, don’t say you can. I feel that they stole the order from the competition.


But that works only once: Expectations dashed and we’re off to Amazon or Best Buy next time. You’re not refunded the wasted time in tracing the package and coordinating/jiggering an IT service appointment if required.

Another business that bloats its online promotions is J. Press. It keeps sending emails about its amazing sales boasting, for example, “Sale up to 40% off select styles.” Don’t even bother looking at these. The actual discount on anything you want that is on sale may not even cover the shipping charge.


And then there’s an online website,, from which I once bought a dress. It offers good looking things at fair prices. I saw a sweater I liked, missed buying it when my yen for it was strong at the beginning of winter and it was offered at a good sale. Next time I looked, the price was back to the original. Because the site remarkets, the sweater or other Stylewe fashions follow me all over the Internet from Facebook to weather forecast pages. Out of curiosity, I’ve opened the links when headlined by a “hot sale,” “flash sale” or similar language. Often, they shave off a few dollars but never as much as that first time, even though the sale language explodes. Just today I saw it on sale at the first, deepest discount price but I’ve lost interest. I’m thinking spring.

Do you fall for promises of prompt delivery or sales offers that are consistently misleading to the point that you don’t look at those from the deceiving source anymore? What are some companies that consistently keep their delivery promises or don’t fiddle with customers when it comes to sales?


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2 Responses to “Service of Empty Promises: Staples, J. Press &”

  1. Lucrezia Said:

    So what happens when no one keeps a promise to deliver? Does one go without essential items? As for sales, I admit to not paying attention, other than to consider anything selling for less than 30% off is no bargain.

  2. Jeanne Byington Said:


    It’s a question of expectations. If I need something the next day, I won’t use Staples. And if the price is better elsewhere, I won’t hesitate to use the other vendor. If this happens often enough, Staples will have done itself more harm than good by bamboozling folks into selecting them and losing the trust of the customer.

    If I see “as much as 70 percent off” and am consistently fooled into looking to no avail, I’ll soon stop. I’m also happy with 30 percent off, especially if I don’t have to pay for shipping!

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