Service of Little Things Mean A Lot

May 9th, 2019

Categories: Lazy, Merchandising, Retail, Simple Things

Like a paper cut the tiniest thing can irritate big time. The fix is often so simple as to be ridiculous. Yet it can take time to face.

The bathtub in my new apartment needs a stopper. When we first moved in I bought the wrong size and for two months I’ve annoyed myself every day by having to adjust the thing several times to fill one tub. The stopper would slip out of place with the force of the water hitting it so the water leaked out.

For $1.49 at a full-price midtown NYC hardware store two blocks from my office and a proper measurement of the bathtub drain I solved the problem in seconds. Such relief! And it took me weeks to attend to this simple chore.

In another instance I was at CVS Drug Store looking for an item. As I scrunched to the ground and up again several times in front of a brand I heard a voice on the loud speaker: “Customer in the makeup department.” I was the only one there! I wondered if I’d touched a button—I hadn’t.

An employee appeared [spooky] and asked if she could help. I told her what I was looking for. They had split the brand so that half of its products were on one side of the aisle and the other across the aisle! I’d never have figured that out. Amazing! She apologized and admitted that the placement could be confusing.

Are there little things that get on your nerves in your home or office that would take little to fix and would make a big difference? Do you attend to them immediately or drag your feet? Has obscure merchandising in a store tripped you up? Do you think CVS has lost sales by splitting a brand’s beauty products across an aisle?

Photo: cvshealth.com

5 Responses to “Service of Little Things Mean A Lot”

  1. BC Said:

    Now that we are octogenarians, we do our best not to let little things bother us. If the issue is at home, we fix it pronto. We have no problems with CVS. Most stores rearrange regularly to make you look at other items so that you might buy something else you do not need.

  2. Jeanne Byington Said:

    BC,

    I guess I was being lazy not to attend to the tub stopper sooner. Or maybe I had bigger fish to fry and fix first. When will I ever learn?

    As for stores rearranging things, I admit that when in a rush this situation does not make me in the mood to buy anything though I understand why they would do it. At the CVS store that split one brand’s products by an aisle clearly someone made a mistake in figuring out the layout. I suspect few would think to look elsewhere for the rest of the line. In this case they SHOULD rearrange things.

  3. ASK Said:

    I’ve been meaning to have the spray hose, which is part of the kitchen sink, replaced. I actually bought a new head for it, but lost the little bag with the hardware many months ago. I pass it periodically and think to do something about it, but as yet have not. Don’t be too hard on yourself…

  4. Jeanne Byington Said:

    Thanks ASK,

    I am glad I’m not alone at foot dragging. Nobody heard me groan or sigh every morning as I had to stop what I was doing to dip my hand in the tub water to readjust the stopper. I love efficiency and should have fixed that silliness ages ago. On the other hand every morning with the new stopper is a delight–it doesn’t take much to please me!

  5. Lucrezia Said:

    “Don’t sweat the small stuff,” is greatly underestimated advice. So now what happens if and when something really bad comes along? Is going into cardiac arrest a sufficient reaction? If delaying tactics were reason enough to win a Nobel Prize, I’d be one of the first to apply, but one thing I’m not doing is taking myself to task. Perhaps I’ll bribe myself into action with my favorite Starbucks drink — or simply leave matters alone until sufficiently irritated to move. Much depends upon a prevailing mood.

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