Service of an After Pandemic To Do List–or Not

August 17th, 2020

Categories: Customer Care, Customer Service, Fear of Technology, Pandemic, Technology

Photo: makeuseof.com

There are a few things I’ve put on a list to address when the pandemic cools and companies reestablish their sea legs.

  • One large corporation doesn’t recognize either my phone or account numbers so I cannot access my online account. I finally got customer service to mail a hard copy of my monthly bill. It worked once. Here’s hoping for subsequent ones.
  • Customer service at another company that’s supposed to send money can’t find me in their system so I can’t set up direct deposit. Some computer knows I exist as I get a mailed check. Don’t ask.

Photo: atlantic.net

Meanwhile, there are other companies that are buttoned up in spite of the pandemic. I use Saashost for a variety of email functions. The company was changing platforms which meant that all my devices/computers that receive email–laptop, phone, iPad and desktop–needed to make changes to accommodate the upgrade.

It’s a pandemic for me too and the timing was the worst because my IT consultant had other issues to settle and could only help so much. Life goes on.

The upgrade word always gives me the shivers. In my experience every “upgrade” makes it longer and harder for me to do what I did before, usually involving many more steps.

My IT consultant went through the first round so my laptop and phone could communicate to the new platform under the guidance of the indomitable Shaun at Saashost.

The rest was up to me. I was petrified. I didn’t need to be.

Shaun and Bradley held my hand virtually. They didn’t utter a single techie word or slap their heads in exasperation when the desktop–the mother of challenges because it’s a granny–didn’t perform or because attempted fixes took so long to download. They had me laughing as we delved into the scary depths of the ancient desktop.

Eventually Shaun had to rescue granny with some behind-the-scenes techie pyrotechnics by entering the computer remotely. He fixed it! Granny gets emails. Hooray!

Do you have a list of follow-ups you’ll be making once corporations are comfortable with the new normal? Have expert, patient, kind tech support staff worked you through treacherous steps in an unfamiliar world of behind-the-scenes letters, numbers, links and downloads?

Photo: steemit.com

 

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8 Responses to “Service of an After Pandemic To Do List–or Not”

  1. Hank Goldman Said:

    This is one of the most optimistic viewpoints I have seen yet. Not only are you assuming there will be an end to the pandemic, in the foreseeable future, but that there will be new ways to solve new problems!

    I hope I’m getting my point across. I’m trying to complement you for looking ahead so far… Most people are still stuck in the muck and mire of germ Warfare!!!

    I sure hope the corporations come up with a futuristic plan… If not, I am hoping our new government, not anything like the current one, will have some good ideas and some hopeful theories. Wouldn’t it be great if we were prepared for any eventuality… But who knows what the future brings?

  2. Jeanne Byington Said:

    Hank,

    I actually don’t dare look too far ahead as we seem to get whammies from week to week making it hard to plan. Who’d have thought that along with our health and savings/the economy our postal system, social security, medicare and ability to vote were potentially also at risk?

    There’s hope for change on November 3 if enough people vote to give a different team a chance to dig us out of the pandemic and financial silos in which we are currently buried. They are in an unenviable spot. Not many who take their obligations seriously would volunteer to rescue us at our lowest moment in decades.

  3. Brad Said:

    Jeanne, I’m going to need you to break something on your computer so we have an opportunity to work together again! You are 10 Star 🙂

  4. Lucrezia Said:

    If it wasn’t for the fright of getting sick, life is good. There may be unforeseen issues of varying severity lying in wait, once the virus recedes, but since I’m in the dark, I will enjoy things as they are while hoping for few if any consequences for nonchalance.

    A toast for following the advice of a song whose repetitiveness may cause insanity: “Don’t Worry — Be Happy!”

  5. Jeanne Byington Said:

    Brad,

    All I can answer is “awwwwwwwww” with a dollop of not too soon I hope. I appreciate all the wonderful things computers and gadgets can do and I use them gratefully but let something go wrong and I’m a wreck–always been like that. Knowing there are smart people like you to work out the kinks helps though!

  6. Jeanne Byington Said:

    Lucrezia,

    I always liked that song and will be in a better position to heed that advice should more nasty shoes stop dropping. Here’s to a successful vaccine, great meds to calm the nasty virus should it strike and a new administration to try its hand at fixing our troubles.

  7. MarthaTakayama Said:

    I only hope that once the Pandemic if it ever ends will make the interminable wait for any and all kind of technical, commercial, banking and medical services may not require hours of endless waitis only to be rerouted to person after person not able to resolve whatever the problem at hand may be. I also hope that we will be able to contact appropriate oarties actually able to trouble shoot or resolve a complete problem. Hours spent fruitlessly trying to even connect to the internet with the never-the-way-it-is-supposed-to-be Xfinity and alys being connected to the party who can not resolve my problem make me wish for an Americna way of life in which something functions with a modicum of efficiency. I think about how we used to be a “first world country” and long for something at least a little better than the quality of our daily lives today.

  8. Jeanne Byington Said:

    Martha,

    There are some things that can’t wait to be fixed. A friend spent hours last week trying to get a person to answer his phone call. After half an hour on hold he’d be disconnected. This went on for a few hours. When he finally spoke with someone the person promised he’d get a call back. He never did. He gave up last week and tried again this week. Problem finally solved. But who has the patience and time?

    I’m hoping that the two corporations I must confront get their acts together. I may be dreaming.

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