Service of Full Measure
September 2nd, 2010
Categories: Accommodation, Food, Full Measure, Hidden Charges, Restaurant, Treats
I love to feel as though I’ve received my money’s worth and like to surprise people by giving them more than they expect. So that may be why when I feel short-changed, I’m really irritated.
There’s a boutique takeout place in a nearby village that charges a premium for a small container of soup and when you get it home, the container is only three-quarters full. It happened twice–I figured it must have been a mistake the first time. I don’t care for this approach so in spite of its stellar reputation, I’ve never been back. [Soup is one of the most profitable things on any menu so on discovering the skimpy portion I thought, "You're testing my patience" when I should have been thinking, "um um good!"]
When I order wine-by-the-glass, I’m amazed by the difference in the amount of wine I get from place to place and in my experieince, the less I pay the more wine I’m served. And it has nothing to do with leaving plenty of room for a fancy red varietal to breath or because the goblet in an expensive place is bigger than in a reasonably priced one.
Dinner portions have a way of being amusingly tiny in some of the more expensive restaurants as well. Nobody needs enough roast beef to provide leftovers for a family of four [though dinner the next night is a treat!]. Yet to leave hungry after someone’s spent $100+ makes a customer feel duped as well as the brunt of a proprietor’s joke.
If you speak with a lawyer or psychiatrist in an office or over the phone you are charged to the minute. Shouldn’t it be the same for everyone else who charges for their time–no more, no less? Here are examples of both instances:
**A friend recently signed up with a trainer at a well-known sports club. She pays $45 for half an hour and she has a $700+ contract. She works hard for her money and her clients get the best of what she does and she expects the same from the people she hires. She lets the trainer know every time he tries to shortchange her by five minutes at the end. She also makes him give her the time when he starts late because he’s finishing up with someone else. And she’s right! She’s paying $1.50 a minute so why toss away $7.50?
** Some PR staffers work at agencies where clients are charged for their time, billing in the $hundreds per hour. Accurate time cards are essential. Some write fiction–you know who you are. I’m always amazed when clients don’t speak up or weigh a hefty bill against a skimpy activity report.
When you feel you don’t get full measure, do you care or shrug it off? Are there instances that particularly irk you?