Service of Word-of-Mouth Recommendations

May 27th, 2009

Categories: Accommodation, Customer Service, Recognition, Recommendation, Retail, Service

Mention some places and people interrupt you to say, “Isn’t that a great store/museum/restaurant/city? I love to shop/visit/eat or be there.”

Lee’s Art Shop on West 57th Street in Manhattan is a great example. Speak about it and friends from Memphis and Mount Kisco to midtown Manhattan share upbeat, enthusiastic memories or simply exclaim, “Amazing store.” Far more than a purveyor of art supplies–and it’s a good one–Lee’s, half a block from Carnegie Hall, also sells stunning greeting cards, stationery and gifts. The staff is accommodating and smart. Guards at the door who store totes and shopping bags for customers are super polite.

Have you ever been to B & H Photo in NYC? It advertises extensively here but I heard about it most effectively at lunch in Florence, Ala. when a client praised the discount camera/electronics store as a highlight of his visit to NYC. He was speaking to a table of colleagues along with this New Yorker. I’m checking it out next time I need something.

Do you try out spots that people rave about?  Do you need to know  the source? What are some of your favorite no-fail places?

2 Responses to “Service of Word-of-Mouth Recommendations”

  1. DW Said:

    Lee’s is one of the great stores in New York. One of the side benefits is that every once in a while you see a top artist shopping there. I’m not naming names, but I’ve seen more than one recognizable art world star.

    B+H is awesome, if not exactly gracious. And J+R is a wonderful store, too.

  2. Paul Weston Said:

    I agree wholeheartedly about Lee’s — and about J & R. Both offer good products, good, helpful, knowledgeble sales people and fair to very good prices relative to quality.

    It makes one wonder why more stores cannot be more like them? Possibly it is a question of size, as neither of the two are chain stores as far as I know.

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