Posts Tagged ‘Cosmetics in department stores’

Service of Good and Bad Surprises at a Cash Register

Thursday, February 23rd, 2017

Rude

You find rudeness and grace in unexpected places.

I giggled at an outrageous comment a friend shared because it caught me by surprise. It was made to her by a snarky makeup sales associate for a major brand at a world-famous department store. She approached her counter with a friend and prospective cosmetics customer. In greeting, the sales woman turned to her and said: “I know you. You buy a lipstick from me once in three years.” It was rude and inappropriate and it sounded so New York-y yet it happened in New England.

Cosmetics in dept storeSeveral years before my friend asked this sales associate for a product she’d run out of. It was part of the brand’s new, luxurious line that she clearly didn’t carry. The saleswoman insisted on arguing that it didn’t exist, insulting her–even screaming. My friend concluded: “And the saleswoman has remained entrenched in her position for years.”

In a far less elegant place dealing with items at much lower price points–a supermarket—I had just the opposite experience. On either shoulder I was balancing two giant tote bags filled with my usual zillion pounds of stuff and my handbag. I’d come in for cider and noticed Bonne Maman jams on sale, two for $6. There was a “Closed” sign at one register so I stood in line at the next counter, juggling my heavy cider container, apricot and blueberry jams with my belongings that began to slide from my shoulders.

supermarket checkoutThe cashier on the “Closed” line, who had just finished with a customer, smiled and waved me over. I thanked her profusely, commenting that she was probably worried I’d drop the juice and jams causing a huge mess. “No,” she said, “I liked your face.” Made my day!

Don’t you wonder how the nasty woman in the department store keeps her job? The cashier at the supermarket had been standing all day in far from glamorous circumstances and was cheery nevertheless. How does she do it? Have you similar experiences to share?

 Gracious

 

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