Posts Tagged ‘Godaddy’

Service of a Dreaded Duty that Surprises & Turns Out Well

Monday, September 24th, 2018

Photo: everydayhealth.com

There are so many things we must do that we dread based on a past lousy experience, from a health test to follow up with a corporation about a billing glitch to simple administrative procedures. I recently felt indescribable relief when I discovered a company that changed a process that had once memorably fought and frustrated me.

For years I’ve maintained my domain name, jmbyington.com. through GoDaddy.com. I renew every five years. The last time I approached the website I had a heck of a time to determine the right spot to click to get what I wanted done–and it took ages.

Photo: pcmag.com

So when I received a renewal notice my heart sank. I anticipated another nightmare of false starts, wasted time with no result, and anxiety.

On top of it, the brilliant IT man, Andrew Morgan, who nurtures our computers and keeps them healthy advised me not to click to the site through the link in the GoDaddy reminder email but to go to the website. [More about this sage advice I suggest you follow in a second.] My earlier experience found a website so complicated I could never find the right place to go.

Photo: entrepreneur.com

My password didn’t respond when I tried to sign in so I called a phone number that was easy to find [unlike some websites where they are hidden or nonexistent]. I waited a bunch of time for my turn but once I reached Ronnie Parker in customer service all my troubles were over and soon I relaxed. Parker was helpful, knowledgeable, he put me at ease, did all the work and voila! I’m set until 2023.

He agreed with Andrew. He said that hackers have duplicated their emails expertly so that even Godaddy staff has trouble determining the fake from the real. He reiterated that it is always wise to bypass the email link and instead go to a company’s website.

Have you been happily surprised when a dreaded chore or test is made seamless or painless by a smart company that has successfully improved the way it does business or through technological advances? Have you lucked into a superb customer service staffer like Ronnie Parker? Don’t you feel you’ve won a lottery when you do?

Photo: dailypost.ng

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