Posts Tagged ‘Have a good one’

Service of a Cheery “Hello”

Monday, September 29th, 2014

smiling cashier 4

Wall Street Journal columnist Joe Queenan doesn’t like friendly employees. If he returns to his local drugstore in a day, he resents it when cashiers wish him “a good one” for the fifth time. He expects them to remember that he’d been there recently.

And he wants greetings to be genuine. In “Save That ‘Hello’ for the Next Customer,” he wrote: “Not everyone at the drugstore is equally adept at being ‘spontaneously’ hospitable. A couple of staffers had not said hello to me or anyone else since the Clinton administration, but then one day some manager obviously cracked the whip. Suddenly, they started saying ‘Good morning’ in an android-like fashion, as if they had a gun cocked to their heads.”

smiling cashier 3Some of the cashiers admitted, when he asked, that they’d been instructed to be “extra nice to customers.” He observed that their tone especially grated when he went to the store after a funeral.

He complained that supermarkets give similar instructions to their cashiers who must tell a customer to have “‘a good one’ even if they look like they might smack you.” In addition to insincere employees who are cheery because they are told to be, he dislikes strangers who say “hello.”

He continued, “There are several issues here. Misanthropes—and there are a lot of us out here—think of hyper-effusive greetings as an invasion of privacy, almost as a casus belli. That’s why we like to vacation in France, where you hardly ever run the risk of encountering belligerent conviviality at the retail level.”

Smiling cashiers 1So he could be left alone he wishes that a store’s rewards card could be programmed to indicate to staff that this customer doesn’t like to be greeted with a smile.

I wasn’t able to tell how much of Queenan’s tongue was in his cheek. I complained to management at an upstate gas station convenience store about its belligerent staff because they ignored not only my greeting but me. One of the things I resented was the total silence in reaction to my “hello,” or “good morning,” as well as “might I pay for this please?

Do you like it when retail staff greets you with a smile and happy word or does it rub you the wrong way? How can you tell if a greeting is genuine? Does it matter? Should a cashier be expected to remember that a customer has been to the store several times in a day?

smiling cashier 2

Get This Blog Emailed to You:
Enter your Email


Preview | Powered by FeedBlitz

Clicky Web Analytics