Posts Tagged ‘Staples’

Service of Empty Promises: Staples, J. Press &

Thursday, March 1st, 2018

Photo: pinterest

Staples advertises that if you place an online order by 5 pm you’ll get the product[s] next day. That didn’t happen this week when we ordered a printer. Irritating: If you can’t do it, don’t say you can. I feel that they stole the order from the competition.


But that works only once: Expectations dashed and we’re off to Amazon or Best Buy next time. You’re not refunded the wasted time in tracing the package and coordinating/jiggering an IT service appointment if required.

Another business that bloats its online promotions is J. Press. It keeps sending emails about its amazing sales boasting, for example, “Sale up to 40% off select styles.” Don’t even bother looking at these. The actual discount on anything you want that is on sale may not even cover the shipping charge.


And then there’s an online website,, from which I once bought a dress. It offers good looking things at fair prices. I saw a sweater I liked, missed buying it when my yen for it was strong at the beginning of winter and it was offered at a good sale. Next time I looked, the price was back to the original. Because the site remarkets, the sweater or other Stylewe fashions follow me all over the Internet from Facebook to weather forecast pages. Out of curiosity, I’ve opened the links when headlined by a “hot sale,” “flash sale” or similar language. Often, they shave off a few dollars but never as much as that first time, even though the sale language explodes. Just today I saw it on sale at the first, deepest discount price but I’ve lost interest. I’m thinking spring.

Do you fall for promises of prompt delivery or sales offers that are consistently misleading to the point that you don’t look at those from the deceiving source anymore? What are some companies that consistently keep their delivery promises or don’t fiddle with customers when it comes to sales?


Service of Substitutes

Monday, December 28th, 2015

Sugstitutes 1

I’ve had good luck with many, though not all, substitutes. Here are a few examples that go both ways.


Gallery leather plannerI have used At-a-Glance monthly calendars for as long as I can remember. The one I prefer ranges in price online from $15 to $25 but with $6+ postage/handling, it’s hardly worth the bother. When I saw a very similar calendar [photo, right] at Barnes & Noble I bought it. The only indication of a brand was “Gallery Leather Maine” stamped discretely on the back cover. Works for me.

Not so Sweet

Sugar substituteOn the other hand I dislike the aftertaste of all sugar substitutes.

How Graphic

There is little substitute for great graphic design. Years ago a talented man created my agency’s logo. Designer Nigel at Staples’ 3rd Avenue and 43rd Street store was able to simulate it for a business card. The price for Nigel’s time and talent JM Business Card Staplesand for Staples to print 500 of cards was a breathtaking $9.99. Amazing. Even more amazing, I was in to buy paper and he remembered my name.

Substitute of a Substitute

I was unable to find my favorite butter substitute—Brummel and Brown–for a while and didn’t have much luck with the others I tasted. It’s low in cholesterol, spreads well and tastes like butter.

Are there substitutes that work for you and some that don’t? Is there a trick to making a successful substitute?

 Brown and Brummel

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