Archive for the ‘Surcharge’ Category

Service of Irritating Add-On Charges

Monday, February 7th, 2022

I don’t mind some add-ons such as the five cent deposit on cans and bottles or the cost of a grocery bag if I leave behind one of my many totes–which rarely happens.

Well publicized airline surcharges must annoy many. Pick a price and cover things like booking–whether on the phone, in person or online; accept carry on luggage; serve peanuts, pretzels and a soft drink to everyone; lend a pillow or blanket and let people choose the seat they want. Stop adding charges for the small stuff. It’s petty. The approach makes me think the company would buy subpar fuel or skip aircraft maintenance steps to save a few more dollars.

I am bombarded with surcharges by my New York Times digital subscription. I think “gotcha” when I click on an article about a recipe and read about its background and click to see the ingredients list and instructions only to read I must first subscribe to the cooking section. It costs $5 every four weeks or $40/year. There are some free recipes but not for the one I’ve been bamboozled into reading. Then there’s the extra cost to see the “Wirecutter” recommendations.  I understand you must also pay for many of the games like the crossword puzzle. Just charge me a few dollars more on my digital subscription and stop hitting me left and right because I feel taken and will look elsewhere for the information kept from me. The paper featured mulligatawny soup over the weekend. I had an amazing bowl in Addis Ababa and never as good since. I’ll check out other recipes on the web.

The add-on is more subtle in this example. Two adults and two children went to the movies last Saturday afternoon in a Chicago suburb. The tickets cost $34. Two small popcorn, two small boxes of candy, one small drink and two cheese sticks cost $52. My goodness.

Are there add-on charges that irritate you and any you think are valid and are glad to pay?

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