Archive for the ‘Don’t Tell Me What to Do’ Category

Service of Don’t Tell Me What To Do

Thursday, October 19th, 2023

Bloomingdale’s 2023 Christmas shop is open already.

A crackerjack retailer friend said the other day, “People don’t like to be told what to do. They resent it.”

She remembered the talking-to a customer gave her when she asked the woman to please not remove the reeds from a diffuser because the splashed liquid stained the floor and walls of the shop as well as nearby merchandise.

I’m sure you’ve noticed how difficult to impossible it is to perfectly put things back in their packaging. For this reason she keeps samples at hand so customers don’t need to open anything. Nevertheless, she’s been snapped at when requesting that they check out the ones already unboxed.

It takes a special hand and eye and an expert merchandiser to make attractive product vignettes. She’s known for this. As customers reach for an item on display—even in the window—she knows the ones that are precarious or the items that are most difficult to present and she offers to get a fresh item from inventory the better to inspect. Dirty looks and grumbles are often the result. [She does not work at Bloomingdale’s where I photographed complicated displays above and below.]

Anger ensued when she asked one of two parents to leave a stroller on the porch of a tiny shop already crowded with people.

Do you ask before removing items from a retail display? Do you become angry if someone asks you to stop what you’re doing in a store? Should the customer always be right?

Another complicated display in the 2023 Bloomingdale’s Christmas shop.
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