Archive for the ‘Beauty Care’ Category

Service of Fiddling with the Price

Monday, January 15th, 2024

Fiddle with the price, change it a few times in succession or cause a client to question your charges is the fastest way to lose a customer. I keep thinking of a used car salesman who declares, “Oh, you wanted a steering wheel with that?”

A friend fell victim to just such a potential flimflam regarding a beauty procedure. Her specialist left the place she’d used and she didn’t like the other operators. She tried another place in the same building that offered a Groupon discount. She went last month and was told that they would honor the same discount should she return this month–$46 instead of $95.

When she called for an appointment last week she mentioned she expected the Groupon rate as promised. But when she arrived the specialist pointed to the $95 charge on the pricelist and said she’d give her a 20 percent discount.

My friend said, “no that’s not what you told me-it’s $46.”

Then the operator asked for a screenshot showing the discount. As she had been the person who told her about the deal—and didn’t write it anywhere—my friend had nothing to show.

The operator ended up honoring the $46 and wrote on a loyalty card for next month: “$95 less 15 percent.”

My friend corrected her, reminding her that she’d said 20 percent earlier. She then revised the loyalty card.

But my friend has lost confidence in the shop. She wondered if the service provider thought she was stupid or a pushover. She tipped $5 less than the first time [and in my opinion, very generous especially under the circumstances]. Even with the 20 percent discount, the charge is higher than the original place, where they include the tip in the fee.

Do you think my friend should return to the second shop? Have you experienced a service that similarly slip slides around with its prices?

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