Archive for the ‘Fees’ Category

Service of Cancellation Fees

Monday, March 18th, 2024

The New York Times ran a recent article by T.M. Brown, “When Canceling Your Reservation Costs as Much as Dinner.”

I’d addressed one restaurant reservation reminder run amok in “Service of Follow Ups and Reminders.” I’d received daily notices a few days prior—as though I was scheduled for brain surgery–and then “You have half an hour to arrive at XYZ.” I was so turned off. I didn’t appreciate the pressure and arrived in a grumpy mood.

I guess these irritating reminders aren’t enough. The subhead of Brown’s article was: “Fed up with no-shows and last-minute cancellations, restaurants are increasingly charging fees as high as $100 a head. And some diners are pushing back.”

According to the reporter, one man cancelled his reservation 23½ hours before his wife’s birthday dinner because their son was in the emergency room. He protested the $200 fee they charged his credit card.

Brown wrote that according to one reservation service, cancellations jumped from at least one in 4 percent of participating restaurants in January 2019 to 13 percent in 2023 and this year, 17 percent. Another reported “that 28 percent of Americans surveyed admitted to not showing up for a reservation in the last year.”

Fees range from $10 to $50+ per person wrote Brown. Some managers charge “on a case-by-case basis.”

Does it make you want to avoid restaurants like this? Have you forgotten to cancel a restaurant reservation, or, for that matter, a doctor or hairstylist appointment? Were you charged a fee?

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