Archive for May 15th, 2023

Service of Custom-Made Fast Food at Pain Quotidien

Monday, May 15th, 2023

On my way to pick up a friend who had a few pulled teeth and surgery on her jaw requiring anesthesia, I remembered how she liked the yogurt at Le Pain Quotidien. She didn’t realize what she was in for. The day before she suggested that after the procedure we have tea at this, her favorite place. Knowing we’d not be going for tea after such an ordeal I didn’t want to alarm her, so I said “sure.”

Dashing in to buy some—a last minute thought because there’s very little that she will eat under any circumstance, soft or not–I stopped when I saw the granola on top. I knew that granola would be an insurmountable hurdle for her that day and probably that week. As luck would have it, a young man—Martin–was adding sandwiches and straightening the offerings at the branch on Third Avenue and 44th Street.

This isn’t a deli where the counterman or woman can leave out the onions in a salad or add mustard and mayo to a roll or slice of rye. Salads and sandwiches are made to grab and go. I hesitated to bother Martin and am glad I did. Turns out he is a chef. I asked if it would be possible to remove the granola and explained why. He agreed about the circumstances and didn’t hesitate. He said he’d have to ask the manager about the price and disappeared in the back.

Minutes later he returned with just what I’d requested.

I’m not a fussy eater and have never asked for an adjustment in an establishment like this. I was happily surprised at how accommodating Martin was. Do you have similar examples of custom treatment at a fast-food restaurant?

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