Archive for August 7th, 2023

Service of I Refuse

Monday, August 7th, 2023


Image by Clker-Free-Vector-Images from Pixabay

For at least two years the topic of high-profile people refusing to do what a boss or superior has asked of them has been bandied about dinner tables nationwide. We’ve seen examples of vibrant lines in the sand.

A colleague was approached to market a powerful organization he didn’t approve of. The accompanying fee was juicy yet he passed without regret. I’ve refused to do things asked by clients, bosses and high-powered acquaintances. “Big deal,” you say. That’s because you’re not a people pleaser. Those who succeed in service businesses usually are. My husband often wondered aloud how I could take some of the things that crossed my path in my PR role. He felt plenty of pressure in his work but the difference was that folks wanted what he was selling. He was an international banker.

Someone asked me to share insider information that the agency I worked for had access to. That was easy if awkward. I just glared and didn’t answer. In another instance, a client ordered me not to go to the press room to greet the editors and reporters I’d invited to his event. It was the most flagrant of many disagreements between us. A whistle blower told me this client signed my name to material I’d not written and distributed it. I resigned that account.

When in the days of mailing press kits a boss told me to follow up by “calling all media we haven’t heard from to learn if they received the package.” I never did. I thought, “That’s what return addresses are for and a busy person doesn’t want to hear that stupid question.” If there was important new information to share, that was a different story.

One boss, trying to save money, told me to use a line drawing from a book to accompany press materials. She’d deleted the credit I’d placed by the image. After a brief discussion I suggested we remove my name as a contact on the press releases. The drawing/book credit remained as did my name as contact. Another time I argued against a special activity in conjunction with an event proposed by a client. The activity remained on the schedule but appeared in none of the press materials I’d written. The client approved them all.

Nobody lives or dies as a result of all but one of my protests or silence. Imagine the potential risk if you disagree with policy and you are an air traffic controller, surgeon, emergency room doctor, nurse, pilot, medical researcher, teacher or politician to name a few essential occupations.

Are there instances in which you have drawn a line in sand and refused to answer a question or to do something that didn’t seem right even if a boss has ordered it? Are there examples in which you give a pass to someone who goes against their better judgment and follows a boss or client’s faulty instruction?


Image by OpenClipart-Vectors from Pixabay  
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