Archive for November 9th, 2023

Service of Don’t Count on Others to Do Their Jobs Well—or An Apology for Dropped Balls

Thursday, November 9th, 2023

Kids going home after school

Several friends shared stories of others dropping significant balls without owning to or acknowledging their mistakes, much less apologizing for them.

This ducking blame trend is longstanding and goes far beyond issues with significant repercussions. Have you noticed that some baristas or deli workers will blame the customer for mistakes? “You did—or did not—ask for milk or mustard or multigrain bread.”

So Taxing

The IRS contacted one friend this summer about a large outstanding balance–that she had already paid–plus interest/a late fee. She called her accountant who said he’d get back to her. He didn’t. She assumed all was well.

Last week she received another letter from the IRS and the original $260 had jumped to $420 reflecting more interest on the late fee—that shouldn’t have been charged to begin with. She called the accountant who claimed that they had discussed this. Nope. The fault, he said, consistently steering the conversation away from his mistake and the issue, was because she wasn’t paying quarterly.

Testy

Another friend discovered that a test that the school should have administered to her child last year had not been. The school psychologist did not respond to her query, so she copied the principal in her follow up. The test was to be given every three years. She finally heard back from the psychologist with no apology.

Read the Small Print

A pal takes medication for a chronic condition. She also has high blood pressure. Before checking her record, a social worker suggested she try a new medication. A side effect of the new meds? High blood pressure.

Do you count on others to do what they say they will or what they should?

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