Archive for February 1st, 2024

Service of Why Offer What You Can’t Deliver?

Thursday, February 1st, 2024

This package takes up little room. How can a drugstore run out?

We had our share of shortages during the pandemic. It’s a puzzle why some still exist. It’s also a mystery why a company that promotes a service isn’t prepared to immediately repair an obstacle preventing its delivery.

Nothing to Sneeze At

I was baffled that I couldn’t find pocketsize tissues in any of the drugstores near me and had to order some online. Given the gargantuan size of the OTC cold and cough meds market–$11.11 billion anticipated in the U.S. for this year according to statista.com—you’d think the stores would be prepared for dripping noses.

Those empty shelves are not a question of tight inventory control. Smart shoppers who want a holiday-related item like cute Valentine’s or Halloween decorations grab them fast these days or go without because retailers–smartly–don’t want to be stuck with leftovers. However, once the height of flu and cold season is past, we segway into allergy-related sneeze fests that keep Kleenex shoppers coming back for more.

Don’t Pass the Popcorn

I decided that Saturday was a perfect one to rent from Fios a movie I’ve been looking forward to seeing available on Demand. To navigate to Netflix on my Fios system I must first bypass Demand’s lively promotions for its movies for rent or purchase [see the photo below]. After countless attempts to download my choice and three quarters of an hour on the phone with Verizon I learned that the glitch had to be fixed internally. ETA of the repair? Monday at 9 PM. Three days?

I called Verizon when at 9 PM Monday I still got the “Oops.” I went through the rigamarole to finally reach a customer service person and was disconnected. My mood didn’t improve when I had to go through the entire thing again with no opportunity to skip the drill and type in the number of my ticket to get an update. The person I spoke with warned me not to call again until Friday to give them time to fix the glitch. It was repaired late Tuesday afternoon. I loved the movie which I watched Tuesday night: “The Holdovers.”

Are you surprised at what’s still missing from store shelves or how long it takes for a corporation to fix an error halting use of a revenue-generating service?

Get This Blog Emailed to You:
Enter your Email


Preview | Powered by FeedBlitz