Service of Above and Beyond

March 10th, 2022

Categories: Museums, Pandemic, Retail, Technology



Image by marekr from Pixabay

Though service sometimes seems to have its dry spells, lately I’ve experienced a riches of the best, even if I had to nudge one instance along.

Old Fashioned Service

As you could tell from my last post I’m not thrilled with the lifting of pandemic mandates with so many unanswered questions and inconsistencies. For example, if the pandemic is over and face coverings useless why are they required anywhere? Which businesses and organizations plan to continue to check vaccine status?

To find out I left a message at the Metropolitan Museum of Art members department last week to learn if the organization was still asking for proof of vaccines. I never expected to hear from anyone. I’ve left messages on voicemail at other places before, such as on my councilman Keith Powers’ [followed, in his case, by an e-mail], and never heard back. Hence the surprise when a cheerful woman called Tuesday to tell me the vaccine restriction at the Met is gone. Oh well.

White Glove Service 1

I just came from Staples looking to replace the mouse for my laptop. I know, I know–I should use the touchpad like 99.9% of the world but I don’t. The young man I lucked into tested the mouse I brought–extremely polite asking if it was OK before heading to the back. He thought it was fine yet I still wanted to buy a backup and I said that it would be worth $20 to me. “Oh, you don’t have to pay that much!” he said handing me one for $13.99. He wished me good luck, hoping there wasn’t something wrong with the laptop portal [me too] and we had a brief discussion about the beauty of old gadgets that work perfectly well. He was in his 20s, hip enough with his long hair, and yet an old soul in this regard who gets five gold stars for service.

White Glove Service 2

Where I live, once a year handymen check the 510 apartments to change AC filters, confirm that smoke detectors work and so forth. All tenants know is that the inspections will take place between certain hours over a matter of weeks. That didn’t suit me. I wanted to know the day they’d come to my apartment, at the least.

I make use of every surface including the AC/heating element covers where plants sit so I planned to move them–but when? The staff slide open the covers to switch out the filters. And for countless other reasons, with advance notice, I could be sure to be home.

So I found out who was on the inspection team and tracked one of them down, asking him for a heads up the day before they’d land on my floor. I handed him a note with my phone and apartment numbers. They warned me and more, giving me a choice of times and they arrived on the dot! I was prepared, they were in and out in short order and everyone–especially me–was happy.

Have you enjoyed service that was above and beyond lately?

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9 Responses to “Service of Above and Beyond”

  1. Francine Ryan Said:

    Francine on Facebook: My bank just called me this morning about a large check that had come in for payment. I knew what it was and thanked them profusely after I gave permission for them to pay it.
    In the digital age, there is still pockets of customer service that makes all the difference.

  2. Jeanne Byington Said:

    Francine,

    Now that is what I call royal white glove service. Kudos to your bank.

  3. Anonymous Said:

    Since the pandemic began I started ordering my groceries on line from Stop and Shop. The delivery men technically could ring the bell and leave them in the lobby and I’d have to go get them. That’s not what they do in fact they don’t just bring them upstairs they put the bags on the kitchen counter. Then they go chat with Georgie my parrot. They know I appreciate it by the size of the tip I hand them. They’re nice and polite and I feel very spoiled and I love it!

  4. JM Said:

    JM on Facebook: Beautiful plants.

  5. Jeanne Byington Said:

    JM,

    Thanks. Sometimes I think I’m growing the set of a horror movie. A few have grown too big. They forget where they live!

  6. ASK Said:

    Ha! I hate touchpads and touch screens…I make no apologies for using a mouse with my laptop!

  7. Jeanne Byington Said:

    Anonymous,

    Tips are important. I’m with you on that!

    I’m actually unhappy that as of this week my building allows delivery people upstairs which they didn’t during the pandemic. I see it as a safety issue as well as one related to health.

  8. Jeanne Byington Said:

    ASK,

    It took me double the time to pull this post together and format it using a touchpad. UGH. I’m not built for it.

  9. lucrezia Said:

    Everyone is different, politicians included. Attempts to create good feelings usually promote positive results. Just about everyone warms up when shown respect, so I can only speak of good rapport, nothing outstanding, but very few complaints. I like it that way.

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