Service of You Can’t Please Everybody: Setting Up People to Fail

November 7th, 2022

Categories: Apartment Living, Hospitals, Public Relations, Restaurant, Set Up to Fail, Tips


Image by fran1 from Pixabay

The default for some is to criticize and complain. These people frequently set the stage for each situation they gripe about though they would claim that odds are stacked against them. Sometimes employers put workers in an impossible position and even then, these whiners have no pity.

Here’s a perfect illustration. The scene: my apartment elevator. The conversation: between a handyman and a tenant after they’d greeted each other. It was a Wednesday.

Handyman: I haven’t forgotten you.

Tenant: I thought you had.

Handyman: I’ll come this afternoon.

Tenant: I just had a vaccine. I don’t feel that well. Can you come next week?

I bumped into the woman that afternoon and she asked me about the weather and was planning to go out. How sick was she? There are 510 apartments here. Do you think the overworked handyman will remember her issue? I have zero proof but I suspect the woman doesn’t tip. When I submit an online workorder someone comes within a few hours and within minutes if I report a leak. I tip.

Here’s another example of impossible to please. I once had a client who had no respect for women which at the time, I wouldn’t admit and soldiered on even though his prejudice was obvious. In addition to putting me through ridiculous hoops he was verbally abusive and insulting in meetings to the woman who reported to him. With me, he would waste hours asking for press release rewrites. He’d want a word like “the” added, then deleted, then added again. Just before I left the PR agency where I represented his company, I drafted one last release and put as “contact” the name of the man who was taking my place on the account. That was the first and only release this client approved without changing a comma. Only then I admitted that the man had a problem working with women and there was nothing I could have done to appease him. Did I mention that the woman he demeaned in meetings was his girlfriend?

There are many examples of people who are set up to fail: Waitstaff responsible for too many tables; exhausted hospital personnel asked to cover another shift; administrative workers reporting to many overwhelmed executives on deadlines; customer service people who hardly speak English, to name a few. Have you experienced–or observed–other examples?

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