Service of When Everything Goes Right

June 10th, 2024

Categories: Customer Service, Everything Goes Right, Vendors

Arrangement by Allan Woods Flowers, Washington, D.C.

These days I celebrate, and I’m surprised, when plans based on the cooperation of vendors fall into place and/or we request changes from large corporations, and they happen.

Ring-a-ling-ling

My CPA asked me to change the account from which my business phone bill was paid causing me to make a dreaded call to Verizon. I finally did and based on experience I feared the worst. When the bill appeared in the right place this month, I was shocked. Sad that I’m so distrusting, right?

Happy Anniversary

My friend suddenly realized that it was her sister and brother-in-law’s anniversary and she wanted to send them flowers that day. She called Winston Flowers, one of the finest in Boston, asking for the name of a florist of their caliber in the Washington, D.C. area.

Tamara, at Winston, gave her Allan Woods’ contact information. She called and mentioned the Winston Flowers connection where she spoke with Jeff in D.C. and after she’d placed the order, she asked if, by chance, her sister was a customer. “Yes, for years!” he replied.

What are the chances? The arrangement is stunning [photo above].

I remember an office friend’s angst when the long-stemmed red roses she’d expected to receive from her boyfriend arrived two days late although his request had been in the works for weeks.

The Quicker Picker Upper

I ordered paper towels which never arrived, although I’d received notification of delivery. I reported this to the owner of the website and learned that it had used a partner to fulfill the order. The website contacted the partner. Customer service apologized and wrote that they’d ship another box immediately. Friday, I realized that the towels hadn’t arrived, and it had been too long. Saturday morning I received a response! They will soon be here, I’m told. Fingers crossed. Pathetic that I was elated just because someone answered.

Do you expect everything to go right these days? Do you have examples of instances in which they do?

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4 Responses to “Service of When Everything Goes Right”

  1. Lucrezia Said:

    Things do not always go right by themselves, but respectful demeanor towards those one must deal with and some strategic tweaking often does the trick!

  2. Debbie Kunen Said:

    Debbie on Facebook: always grateful when things go according to plan OR if Plan B turns out better than the original.

  3. Jeanne Byington Said:

    Lucrezia,

    A former boss used to say, “how is it that you don’t have time to do it right the first time, but you have the time to do it again?” That’s what I ask the companies and corporations that make customers go through loops and hoops to work with them. We pay good money for services and should not need to tweak and fight to fix mistakes. Sure, mistakes happen. But the staff to fix them should be trained, efficient and polite.

  4. Jeanne Byington Said:

    Debbie,

    I forgot about plan B. I need to stop and think if better ever happened to me.

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