Posts Tagged ‘LIRR’

Service of No Info at Information

Monday, July 24th, 2023


Image by Gerd Altmann from Pixabay  

I am intrigued by people who are so secure that they don’t care if they can’t answer a question even if they sit behind a desk with an Information sign overhead. This also goes for those who work in customer service or as dispatchers for a bus or railroad company. What really gets me is that when they can’t, many don’t try to find out the answer.

I’ve always been too insecure to behave this way.

I’ve been a volunteer guard in rooms in private homes for house tours produced by historical societies and before the visitors arrived I’d learn as much as I could about the antiques or paintings there in case there were questions. As a longtime PR person, I’ve felt that I couldn’t expect to know the answer to every question about a client’s product, initiative or organization and I wouldn’t rest until I found out and I’d get back to the inquirer a.s.a.p.

But that doesn’t seem to be de rigueur these days.

I was knocked off the New York Public Library eBook app which was strange since my membership is good until 2026. Nevertheless the popup notice informed me that my membership had expired therefore no eBooks for me.

I visited the Stavros Niarchos Foundation Library (SNFL) on Fifth Avenue and 40th Street, iPad in hand. The ground floor Information desk staff has previously solved all my issues and/or answered all my questions. The pleasant young woman that day sent me to the second floor. There I again stumped the Information attendant who called for the tech expert. Her first response on hearing my situation was that she hadn’t been trained in eBooks. Between the two of us we finally finessed it so that I am once again able to download eBooks. Hooray! But it took a while.

I guess it’s vacation time.

A friend found Long Island Railroad staff similarly lacking in knowledge with a dollop of “who cares?” She’d missed the train to her usual beach destination and there was an hour wait for the next one. She made a last-minute decision to hop a train to a different beach that required transfer to a bus. Not only did a person advising her in Manhattan neglect to mention that the wait for the bus would be half an hour—adding even more travel time to a much longer train ride–it turned out that between the ride, the wait and ride to the beach, she would have been better off taking the next rain to her original stop which is a short walk to the beach.

In addition, there were no signs indicating where the bus stop was located once she got off the train–two blocks from the station–and when she asked about the return bus schedule, all she was told was where to pick up the bus. No timetable.

Have you found that Information staffers aren’t always informed or helpful? Are any apologetic or do they seem content in their ignorance?


Image by D. from Pixabay 
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