Posts Tagged ‘New York Times’

Service of Irritating Add-On Charges

Monday, February 7th, 2022

I don’t mind some add-ons such as the five cent deposit on cans and bottles or the cost of a grocery bag if I leave behind one of my many totes–which rarely happens.

Well publicized airline surcharges must annoy many. Pick a price and cover things like booking–whether on the phone, in person or online; accept carry on luggage; serve peanuts, pretzels and a soft drink to everyone; lend a pillow or blanket and let people choose the seat they want. Stop adding charges for the small stuff. It’s petty. The approach makes me think the company would buy subpar fuel or skip aircraft maintenance steps to save a few more dollars.

I am bombarded with surcharges by my New York Times digital subscription. I think “gotcha” when I click on an article about a recipe and read about its background and click to see the ingredients list and instructions only to read I must first subscribe to the cooking section. It costs $5 every four weeks or $40/year. There are some free recipes but not for the one I’ve been bamboozled into reading. Then there’s the extra cost to see the “Wirecutter” recommendations.  I understand you must also pay for many of the games like the crossword puzzle. Just charge me a few dollars more on my digital subscription and stop hitting me left and right because I feel taken and will look elsewhere for the information kept from me. The paper featured mulligatawny soup over the weekend. I had an amazing bowl in Addis Ababa and never as good since. I’ll check out other recipes on the web.

The add-on is more subtle in this example. Two adults and two children went to the movies last Saturday afternoon in a Chicago suburb. The tickets cost $34. Two small popcorn, two small boxes of candy, one small drink and two cheese sticks cost $52. My goodness.

Are there add-on charges that irritate you and any you think are valid and are glad to pay?

Service of Subscription Services

Monday, May 13th, 2019

Tempted to sign up online for the $2.00/week New York Times digital subscription or The New Yorker Magazine’s 12 issues for $12 but haven’t fallen for either yet because you may end up paying for them for the rest of your life or spend half that time shaking them off? I’m afraid of subscription services because I suspect that they are impossible and/or time-consuming to shed.

When we moved we got a year of Netflix for free with my FIOS bundle–internet, TV, phone. I love it. Goodness knows what the additional charge will be–in February 2020–to my super hefty FIOS bill. I’ve marked my calendar for January to remember to find out what the damage will be and to take appropriate steps.

Joanna Stern reported in The Wall Street Journal‘s Personal Technology column that she’d paid $540—or $15/month for three years—for an electronic fax service she used twice. “The charges regularly hitting our credit cards have expanded far beyond video and music-streaming services and, yes, newspapers. The average American pays $237 a month for subscription services, according to a July 2018 report from West Monroe Partners.”

She added: “The technology industry loves the term SaaS, or Software as a Service. It’s the idea that software isn’t just bought once and installed, but rather is subscribed to and always updating. Microsoft Office 365? SaaS. Google Drive? SaaS. Your kid’s coding app? SaaS again.

“There’s also CaaS, Content as a Service. Netflix ? Hulu? Spotify? Apple News+? All CaaS. And then there’s HaaS, hardware as a service. Your connected door lock, thermostat, security camera, maybe even your car or your toothbrush, now come with subscriptions.” I did NOT sign up for Onstar emergency services that came free for a few months with my GM car. The company never had my credit card number.

Do you have so many subscription services you can’t keep count? How do you keep track of them all? How long does it take you to notify them of your new number if you lose your credit card? Have you had trouble ridding yourself of any?

Get This Blog Emailed to You:
Enter your Email


Preview | Powered by FeedBlitz